Patient Service Rep I

McDonough Center for Family Dentistry • Mcdonough, GA

1d • Remote

About The Position

The Patient Service Representative works in NADG’s expanding Patient Service Center, supporting partnered dental offices and helping patients access care. The role handles a high volume of calls, presents offers, addresses objections to scheduling, books appointments, and uses knowledge of practice services to explain solutions to patients. Representatives use company databases and software to track progress, maintain and update patient information, resolve concerns in coordination with practice teams, and meet or exceed department performance indicators. The position requires reliable attendance during scheduled hours and may include special projects. Candidates must be in the Eastern Time Zone. The role is full time, 40 hours per week, with a starting rate of $16.00 per hour based on experience. Training is Monday through Friday, 8:00 a.m.–4:30 p.m. EST. Operating hours vary between 7:30 a.m. and 5:30 p.m. Monday through Thursday, 8:00 a.m. and 4:30 p.m. Friday, and rotating Saturdays from 8:00 a.m. to 3:00 p.m. A private home workspace and reliable high-speed internet are required. NADG emphasizes empathy and patient-first service, and offers opportunities for career growth and continuing education.

Requirements

• At least 2 years of experience providing superior customer service.
• Strong computer skills, including typing at least 45 words per minute and multitasking across different software and programs while maintaining a conversation.
• Reliable high-speed internet.
• A private workspace at home.
• Must be in the Eastern Time Zone.

Nice To Haves

• Experience with Microsoft Office products, including Word, Excel, and Outlook.

Responsibilities

• Receive and handle a high volume of daily calls.
• Present offers to patients and address objections to scheduling appointments.
• Schedule a high volume of appointments.
• Use product knowledge to explain solutions offered by partnered practices.
• Use company databases and software to track progress.
• Take ownership of patient concerns and issues, apply problem-solving skills, and work with practice teams to resolve them promptly.
• Handle sensitive and critical information in accordance with company policies, laws, and regulations.
• Collect missing information and update outdated information.
• Consistently meet and exceed department key performance indicators.
• Work all scheduled workdays and hours and report to work on time.
• Participate in company contests and incentives.
• Complete other special projects or responsibilities as assigned.

Benefits

• Comprehensive benefits package including 401(k).
• Paid time off for full-time and part-time team members, increasing with career growth.
• Opportunities for career growth and continuing education.
• Professional and flexible atmosphere that supports freedom and individuality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed