Patient Service Rep I

North American Dental Group • McDonough, GA

4d • Remote

About The Position

NADG is hiring a full-time Patient Service Representative for its expanding Patient Service Center. The role supports partnered dental practices by helping patients understand available services and schedule appointments. The position requires working from a private home workspace in the Eastern Time Zone with reliable high-speed internet. The work schedule may vary within the center’s operating hours: 7:30 a.m.–5:30 p.m. Monday through Thursday, 8:00 a.m.–4:30 p.m. Friday, and rotating Saturdays from 8:00 a.m.–3:00 p.m. The role is 40 hours per week, with training Monday through Friday from 8:00 a.m.–4:30 p.m. Eastern Time. Pay is $16.00 per hour, based on experience.

Requirements

• At least 2 years of experience providing superior customer service.
• Strong computer skills, including typing at least 45 words per minute.
• Ability to multitask across different software and programs while maintaining a conversation.
• Reliable high-speed internet.
• A private workspace at home.

Nice To Haves

• Experience with Microsoft Office products, including Word, Excel, and Outlook.

Responsibilities

• Handle a high volume of daily calls.
• Present offers to patients and address objections to scheduling appointments.
• Schedule a high volume of appointments.
• Use product knowledge to explain solutions offered by the dental practices.
• Use company databases and software to track progress.
• Take ownership of patient concerns and issues, identify solutions, and use problem-solving skills.
• Work with practice teams to resolve patient needs in a timely manner.
• Handle sensitive and critical information in accordance with company policies, laws, and regulations.
• Collect missing information and update outdated information.
• Consistently meet and exceed department key performance indicators.
• Work all scheduled days and hours and report to work on time.
• Participate in company contests and incentives.
• Complete other special projects or responsibilities as assigned.

Benefits

• Comprehensive benefits package including a 401(k).
• Competitive paid time off for full-time and part-time team members, increasing with career growth.
• Opportunities for career growth and continuing education.
• A professional and flexible atmosphere that allows freedom and individuality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed