Patient Service Rep I

Northern Light Health • Bangor, ME

3d • Onsite

About The Position

The Patient Service Representative (PSR) I is a support position responsible for creating a positive, caring, and helpful experience for patients interacting with the department. The PSR I is generally the first point of contact for patients entering the practice and reports directly to the Northern Light Health Acadia Supervisor of Patient Service Representatives. Duties may be changed or reassigned by the PSR Supervisor as needs arise or based on the department served.

Requirements

• High school diploma or General Educational Development (GED).
• Demonstrates integrity, trustworthiness, respect, accountability, compassion, and effective teamwork.

Responsibilities

• Schedule patient appointments.
• Collect point-of-service payments, including co-pays and co-insurance.
• Provide operational and provider support while protecting patient confidentiality.
• Submit medication prescription refill requests and complete authorization forms.
• Field patient questions.
• Process documents, including scanning them directly to patient charts and labeling documents for HEIS.
• Triage fax requests to the Resource team using the Xmedius tool.
• Distribute mail and monitor full departmental stock.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED