Patient Service Rep I

North American Dental Group • McDonough, GA

5d • Remote

About The Position

The Patient Service Representative works in NADG’s expanding Patient Service Center, handling high volumes of calls and helping patients understand available offers and schedule appointments. The role uses product knowledge to explain solutions offered by partnered dental practices, tracks work in company databases and software, and coordinates with practice teams to resolve patient concerns in a timely manner. Representatives must protect sensitive information and follow company policies and applicable laws and regulations.

This is a full-time, 40-hour-per-week position for candidates in the Eastern Time Zone. Hours of operation vary: Monday through Thursday, 7:30 a.m.–5:30 p.m.; Friday, 8:00 a.m.–4:30 p.m.; and rotating Saturdays, 8:00 a.m.–3:00 p.m. Training is Monday through Friday, 8:00 a.m.–4:30 p.m. The listed pay is $16.00 per hour, based on experience. The position requires reliable high-speed internet and a private workspace at home.

Requirements

• At least 2 years of experience providing superior customer service.
• Strong computer skills, including typing at least 45 words per minute.
• Ability to multitask across different software and programs while maintaining a conversation.
• Reliable high-speed internet.
• A private workspace at home.

Nice To Haves

• Experience with Microsoft Office products, including Word, Excel, and Outlook.

Responsibilities

• Answer a high volume of daily calls.
• Present offers to patients and address objections to scheduling appointments.
• Schedule a high volume of appointments.
• Use product knowledge to showcase solutions offered by partnered practices.
• Use company databases and software to track progress.
• Take ownership of patient concerns and issues, identify solutions, and work with practice teams to resolve them in a timely manner.
• Handle sensitive and critical information in accordance with company policies, laws, and regulations.
• Collect missing information and update outdated information.
• Consistently meet and exceed department key performance indicators.
• Work all scheduled workdays and hours and report to work on time.
• Participate in company contests and incentives.
• Complete other special projects or responsibilities as assigned.

Benefits

• Comprehensive benefits package including 401(k).
• Competitive paid time off for full-time and part-time team members, increasing with career growth.
• Opportunities for career growth and continuing education.
• Professional and flexible atmosphere that allows for freedom and individuality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed