Patient Service Rep I

Axia Women's Health•Norristown, PA

1d•Onsite

About The Position

Axia Women’s Health is hiring a Patient Service Representative I at East Norriton Women's Healthcare in East Norriton, Pennsylvania. The role helps provide a seamless, positive patient experience and serves as an initial and final point of contact for in-office visitors and incoming callers. The representative delivers customer service while handling front-desk responsibilities, including appointment scheduling, patient inquiries, and daily administrative workflows. The position is scheduled Monday through Friday, 7:30 a.m. to 4:00 p.m., with one evening shift each week until 6:00 p.m. The representative works with patients, clinical colleagues, management, and other staff to support efficient practice operations and uphold Axia’s standards for quality, compassion, and professionalism.

Requirements

High school diploma or equivalent.
Excellent customer service skills, including written and verbal communication.
Ability to multitask in a fast-paced environment.
Compassionate and empathetic attitude toward patients.
Strong time-management skills and ability to prioritize tasks and patients efficiently.
Ability to work collaboratively in a team environment.
Adaptability and ability to adjust to changing priorities and conditions.
Willingness to work a flexible schedule and provide coverage at satellite locations as needed.

Nice To Haves

Medical receptionist or patient service representative experience.

Responsibilities

Greet patients and visitors courteously, provide assistance, and direct them to the appropriate waiting area.
Notify appropriate personnel to meet patients and escort them to exam rooms.
Route phone calls promptly and professionally through direct transfer, paging, voicemail, or redirection as appropriate.
Retrieve and route messages from the answering service.
Screen solicitors courteously for relevance to the care center’s needs.
Register new and existing patients and activate patient files.
Collect and record copayments as required.
Verify patient insurance eligibility and communicate benefit limitations clearly.
Assist with scheduling appointments and follow-up visits.
Document patient encounters accurately and in detail.
Provide additional support to patients and medical staff as needed.
Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
Comply with standard operating procedures and policies, including HIPAA and OSHA requirements, and adhere to practice policies, procedures, and protocols.
Participate in team meetings and contribute to quality improvement initiatives.
Demonstrate the organization’s mission, vision, and values in daily work, and uphold ethical behavior, integrity, and professionalism.
Contribute to a positive work environment aligned with organizational goals and objectives.
Perform other duties as assigned.

Benefits

Medical insurance plans, with benefits beginning the first of the month after starting.
Dental insurance.
Vision insurance.
Supplemental life insurance.
Flexible spending account (FSA).
Health savings account (HSA).
Identity theft coverage.
Long-term care coverage.
Pet insurance.
401(k) matching.
Generous paid time off, with additional time off for volunteering.
Access to Axia providers at little to no cost through Axia’s medical insurance.
Axia-paid life insurance.
Short-term and long-term disability coverage.
Free counseling for colleagues and family members, including parents and parents-in-law.