Patient Service Rep I

Axia Women's Health • Fort Wayne, IN

3d • $16 - $21 • Onsite

About The Position

The Patient Service Representative I (PSR I) plays a vital role in delivering a seamless and positive experience for patients at Axia Women’s Health. As the initial and final point of contact for in-office visitors and incoming callers, the PSR I provides customer service and manages front-desk responsibilities, including appointment scheduling and modifications, responding to patient inquiries, and supporting daily administrative workflows. The role ensures that patient interactions reflect Axia’s commitment to quality, compassion, and efficiency.

This is a full-time position at Midwest Fertility Specialists in Fort Wayne, Indiana. Office hours are Monday through Thursday, 7:30 a.m.–4:30 p.m., and Friday, 7:30 a.m.–12:00 p.m. The role may require schedule flexibility and coverage at satellite locations as needed.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Compassionate and empathetic attitude toward patients.
• Strong time management and ability to prioritize tasks and patients efficiently.
• Ability to collaborate within a team environment.
• Adaptability to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations as needed.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Medical receptionist or Patient Service Representative experience is preferred, but not required.

Responsibilities

• Greet patients and visitors professionally and courteously, assist them, and direct them to the appropriate waiting area.
• Notify appropriate personnel to meet and escort patients to exam rooms.
• Route phone calls promptly and professionally through direct transfer, paging, voicemail, or redirection as needed.
• Retrieve and appropriately route messages from the answering service.
• Screen solicitors courteously for relevance to the care center’s needs.
• Register new and existing patients and activate patient files.
• Collect and record copayments as required.
• Verify patient insurance eligibility and clearly communicate benefit limitations.
• Assist with scheduling patient appointments and follow-up visits.
• Ensure accurate and detailed documentation of patient encounters.
• Provide additional support to patients and medical staff as needed.
• Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
• Comply with standard operating procedures and policies, including HIPAA and OSHA requirements.
• Adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Demonstrate the organization’s mission, vision, and values through daily conduct, ethical behavior, integrity, and professionalism.
• Contribute to a positive work environment aligned with organizational goals and objectives.
• Perform other duties as assigned.

Benefits

• Full-time benefits eligibility beginning the first of the month after hire.
• Immediate 401(k) matching contribution with no vesting period.
• Generous paid time off, with additional time off for volunteering.
• Choice of multiple medical insurance plans.
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance and short- and long-term disability insurance.
• Free counseling for colleagues and family members, including parents and parents-in-law.
• Discounts on hotels, theme parks, gym memberships, and more through the Great Works Perks Program.
• Optional dental, vision, supplemental life insurance, FSA, HSA with employer contribution, identity theft, long-term care, pet insurance, and other insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED