Patient Service Rep I

Axia Women's Health•Fort Wayne, IN

2d•Onsite

About The Position

The Patient Service Representative I (PSR I) helps deliver a seamless, positive patient experience at Axia Women’s Health. As an initial and final point of contact for in-office visitors and incoming callers, the PSR I provides customer service and manages front-desk responsibilities, including scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The role is at Midwest Fertility Specialists in Ft. Wayne, Indiana, and supports the practice’s commitment to quality, compassion, and efficiency. The listed office hours are Monday through Thursday, 7:30 a.m.–4:30 p.m., and Friday, 7:30 a.m.–12:00 p.m. The role may require a flexible schedule and coverage at satellite locations as needed. The PSR I works collaboratively with clinical colleagues, management, and other staff and follows practice policies, procedures, and protocols, including HIPAA and OSHA requirements.

Requirements

High school diploma or equivalent.
Excellent written and verbal communication and customer service skills.
Ability to multitask and work in a fast-paced environment.
Compassionate and empathetic attitude toward patients.
Strong time-management skills and ability to prioritize tasks and patients efficiently.
Ability to work collaboratively within a team.
Adaptability to changing priorities and conditions.
Willingness to work a flexible schedule and provide coverage at satellite locations as needed.
Must be currently authorized to work in the United States on a full-time basis; identity and employment eligibility verification is required upon hire.

Nice To Haves

Medical receptionist or patient service representative experience.

Responsibilities

Greet patients and visitors professionally and courteously, assist them, and direct them to the appropriate waiting area.
Notify appropriate personnel to meet and escort patients to exam rooms.
Route phone calls promptly and professionally by direct transfer, paging, voicemail, or redirection as appropriate.
Retrieve and route messages from the answering service.
Screen solicitors courteously for relevance to the care center’s needs.
Register new and existing patients and activate patient files.
Collect and record copayments as required.
Verify patient insurance eligibility and communicate benefit limitations clearly.
Assist with scheduling patient appointments and follow-up visits.
Ensure accurate and detailed documentation of patient encounters.
Provide additional support to patients and medical staff as needed.
Work collaboratively with clinical colleagues, management, and other staff to support efficient practice operations.
Comply with standard operating procedures and policies, including HIPAA and OSHA requirements, and adhere to practice policies, procedures, and protocols.
Participate in team meetings and contribute to quality improvement initiatives.
Demonstrate the organization’s mission, vision, and values in daily activities; uphold ethical behavior, integrity, and professionalism.
Contribute to a positive work environment aligned with organizational goals and objectives.
Perform other duties as assigned.

Benefits

Immediate 401(k) matching contribution with no vesting period.
Generous paid time off, with additional time off for volunteering.
Choice of multiple medical insurance plans.
Access to Axia providers at little to no cost through Axia’s medical insurance.
Company-paid life insurance.
Short-term and long-term disability insurance.
Free counseling for colleagues and family members, including parents and parents-in-law.
Discounts on hotels, theme parks, gym memberships, and more through the Great Works Perks Program.
Optional dental, vision, supplemental life, flexible spending account, health savings account with employer contribution, identity theft, long-term care, and pet insurance.

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