Patient Service Rep

Brown Medicine•Baltimore, MD

1d•$18 - $30•Onsite

About The Position

The Patient Service Rep handles incoming patient calls, schedules appointments, and routes messages to the appropriate office locations. The position supports outstanding customer service to patients and requires role-modeling Brown University Health’s values of Compassion, Accountability, Respect, and Excellence. Employees are also expected to demonstrate the core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Responsibilities

Address inbound calls and communicate with BHMGPC offices about patient matters.
Answer calls courteously, identify oneself, and obtain the reason for the call.
Document interactions according to standard operating procedures and accurately enter information in the electronic medical record (EMR).
Schedule patient appointments according to the guidelines for each office location.
Verify patient demographic and pharmacy information.
Follow approved protocols for handling calls according to specific criteria for Brown Health Medical Group Primary Care.
Effectively manage a multi-line phone system.
Coordinate communication and information regarding high-risk patients with the appropriate office or department.
Adhere to federal and local confidentiality laws, including HIPAA, to ensure patient privacy.
Follow Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical, and financial information.
Perform other job-related duties as assigned.