Patient Service Rep

TMH The Miriam Hospital•East Providence, RI

1d•Onsite

About The Position

The Patient Service Representative reports to the Office Manager and provides administrative and front-desk support within an outpatient medical practice. The role includes patient registration, appointment scheduling, check-in and check-out, telephone support, insurance verification, and maintaining accurate patient information. The representative works in an outpatient medical practice with direct patient contact and regular use of office equipment. The position requires intermittent walking and standing throughout the day while following established safety procedures. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with eight daily hours. Driving is required.

Requirements

Equivalent healthcare experience.
Two years of experience in a healthcare environment.
Proficiency in English and computer skills.
Familiarity with medical terminology.
Strong interpersonal and communication skills.
Ability to provide service with consideration for patients’ developmental stages and cultural backgrounds.

Responsibilities

Answer and triage telephone calls, take accurate messages, direct calls appropriately, and ensure follow-up.
Obtain and accurately enter patient registration information.
Schedule, confirm, and reschedule appointments and track missed appointments.
Obtain required insurance authorizations and referrals, and verify financial and insurance information.
Check patients in; verify demographic and insurance information; obtain identification and insurance cards; and collect and post co-payments.
Maintain efficient patient flow and notify clinical staff of patient arrivals.
Perform patient check-out functions, including scheduling follow-up appointments, diagnostic testing, and hospital procedures.
Ensure required coding and documentation are complete before patient departure.
Create and maintain patient medical records, as needed.
Reconcile and batch encounter forms at the end of the day.
Maintain established quality, safety, environmental, and infection-control standards.
Protect patient privacy and confidentiality.