Patient Service Rep

BJC HealthCare • Farmington, MO

1d

About The Position

The Patient Service Rep is a key part of the Medical Arts Center’s operations and is often the first person patients encounter. The role supports front-office activity and patient flow by checking patients in, scheduling appointments, verifying insurance, and maintaining patient financial records. The representative may also work referrals, respond to voicemails, and serve as a switchboard operator as needed. This is a fast-paced office environment with a team-oriented atmosphere and opportunities for growth. Hours are 7:30 a.m. to 4:30 p.m.

BJC Medical Group is the physician-led, multispecialty organization of BJC HealthCare, with more than 600 physicians and advanced practice providers affiliated with top-ranked hospitals in the Midwest. Since 1994, it has provided care at more than 145 locations across over 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois regions.

Requirements

• High school diploma or GED.
• 2–5 years of experience.
• Attention to detail and professionalism in receptionist duties.

Responsibilities

• Handle telephone calls from patients and staff, forwarding calls that require triage.
• Perform receptionist duties with attention to detail and professionalism.
• Check patients in and schedule appointments.
• Verify health insurance payment information and educate patients about applicable regulations.
• Collect payments and record related data.
• Enter service charges, including assigning diagnostic codes and entering physician- and clinic-related charges.
• Coordinate information with the Central Billing Office to ensure charges are captured and properly collected.
• May work referrals, respond to voicemails, and serve as a switchboard operator as needed.
• Maintain patient financial records and help direct patient flow.

Benefits

• Daily pay available.
• Benefits start within the first 30 days.
• Tuition benefit and tuition assistance.
• Comprehensive medical, dental, vision, life insurance, and legal services available the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED