Patient Service Rep

Brown Medicine•East Providence, RI

1d•$18 - $30•Onsite

About The Position

The Patient Service Representative reports to the Office Manager and provides administrative and front-desk support within an outpatient medical practice. The role includes patient registration, appointment scheduling, check-in and check-out, telephone support, insurance verification, and maintaining accurate patient information. The position involves direct patient contact and regular use of office equipment, with intermittent walking and standing throughout the day while following established safety procedures.

Requirements

Two years of experience in a healthcare environment.
Proficiency in English and computer skills.
Familiarity with medical terminology.
Strong interpersonal and communication skills.
Ability to provide service with consideration for patients’ developmental stages and cultural backgrounds.
Equivalent healthcare experience.

Responsibilities

Answer and triage telephone calls, take accurate messages, direct calls appropriately, and ensure follow-up.
Obtain and accurately enter patient registration information.
Schedule, confirm, and reschedule appointments and track missed appointments.
Obtain required insurance authorizations and referrals, and verify financial and insurance information.
Check patients in; verify demographic and insurance information; obtain identification and insurance cards; and collect and post co-payments.
Maintain efficient patient flow and notify clinical staff of patient arrivals.
Perform patient check-out functions, including scheduling follow-up appointments, diagnostic testing, and hospital procedures.
Ensure required coding and documentation are complete before patients depart.
Create and maintain patient medical records as needed.
Reconcile and batch encounter forms at the end of the day.
Maintain established quality, safety, environmental, and infection-control standards.
Protect patient privacy and confidentiality.