Patient Service Rep

Mass General Brigham • Marblehead, MA

23h • Onsite

About The Position

Oversee and perform outpatient registration and scheduling activities while supporting other front office staff. Coordinate demographic and insurance intake, computerized registration, patient scheduling, and insurance coverage verification with a customer-service-oriented approach. Orient patients to the center and coordinate additional patient services as needed. The Advanced Patient Service Representative role also demonstrates advanced operational knowledge, teaching and professional involvement, and outpatient center marketing and community involvement.

This position requires patient care and is onsite at Shaughnessy-Kaplan Rehabilitation Hospital, Inc. The scheduled workweek is 40 hours, with an evening shift. The role is classified as a regular employee position.

Requirements

• High school diploma or equivalent required.
• Two years of experience in a medical or physician's office setting and/or experience with insurance benefits.
• Computer proficiency required.
• Ability to work independently, be self-directed, and contribute as a team member.
• Ability to anticipate challenges and develop and implement strategies to address them.
• Ability to deliver a high level of service.
• Initiative, ability to prioritize work and meet deadlines, and adaptability to changing situations.
• Attention to detail.

Nice To Haves

• Associate's degree in a related field preferred.
• Two to three years of experience preferred.
• Microsoft Office application skills preferred, with ability to learn new software.
• Highly developed communication and interpersonal skills, including working with a diverse population.

Responsibilities

• Support other center team members by answering phones, assisting customers, and fulfilling cross-trained responsibilities.
• Support staff orientation and continuous development to help achieve performance standards.
• Maintain scheduling status daily and address potential problems with corrective actions.
• Complete patient pre-registration, registration, insurance verification, and scheduling according to center standards.
• Greet and assist patients and notify appropriate staff of patient arrival.
• Perform administrative duties, including answering phones, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, tracking supply inventory, sorting mail, and other duties according to center guidelines.
• Set up, maintain, and discharge medical records according to center guidelines and in a timely manner.
• Process monthly patient satisfaction questionnaires for current patients according to center standards.
• Deliver customer service to achieve stated goals.
• Record insurance approvals and documentation in the medical record and computer system according to center standards.
• Enter and reconcile therapy charges as assigned.
• Complete additional department, organization, or network activities according to established objectives.
• Uphold Spaulding Rehabilitation's organizational values of Innovation, Collaboration, Accountability, Respect, and Excellence.
• For the Advanced Patient Service Representative role, complete six initiatives annually as described in the administrative ladder application.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED