Patient Service Rep

HealthLinc • Bend, OR

2d

About The Position

The Patient Service Representative checks patients in and out of appointments, verifies insurance, accepts payments, and schedules appointments. The role works closely with other Patient Service Representatives and reports to the Assistant Site Operations Director.

The position includes tiered responsibilities. Level 2 responsibilities are in addition to the duties listed above, and Level 3 responsibilities are in addition to the Level 2 duties. HealthLinc staff are expected to participate in quality improvement initiatives that align with and support the Patient-Centered Medical Home (PCMH). Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Ability to work well in a team environment.
• Basic math skills to process simple payments.
• Strong organizational and time-management skills.
• Ability to remain flexible and adaptable.
• Computer and software skills, including PHreesia, EHR, Microsoft 365, and online sources.
• Ability to use a multi-line telephone and office equipment such as printers and fax machines.
• Complete all assigned Relias training.

Nice To Haves

• At least 1–3 years of healthcare administrative experience; this experience is not required but is highly preferred.

Responsibilities

• Greet patients, staff, and others professionally and courteously.
• Schedule patients and check them in and out for appointments.
• Verify and update insurance information at every patient visit.
• Receive, screen, and route calls to the appropriate destination.
• Accept payments, issue receipts, and update the journal as needed.
• Coordinate with providers on patient prescription refills as needed.
• Register new patients according to policies and procedures.
• Run Automatic Eligibility Verifications.
• Follow up on voicemail messages and set appointments.
• Maintain general knowledge of HealthLinc Patient Resources.
• Participate in quality improvement initiatives aligned with and supporting PCMH.
• Perform other duties as assigned.
• At Level 2, generate a patient demographic sheet and route slip for each medical visit.
• At Level 2, post patient payments for Medical/Dental.
• At Level 2, perform financial intakes on referred patients as needed.
• At Level 3, close medical/dental encounters daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED