Patient Service Rep

BJC HealthCare • Belleville, IL

2d

About The Position

The Patient Service Representative provides customer service and administrative support in a fast-paced OBGYN practice. The role is the initial point of contact for patients and front-office activity, helping direct patient flow through check-ins and appointment scheduling. It also supports phone calls, insurance verification, payment collection, patient registration, and maintenance of patient financial records. The representative may serve as a switchboard operator as needed and helps ensure an excellent patient experience.

BJC Medical Group is the multi-specialty physician organization of BJC HealthCare, with more than 600 doctors and advanced practice providers affiliated with area hospitals. Since 1994, it has provided access to care through integrated systems and serves patients at more than 125 locations across greater St. Louis, mid-Missouri, and southern Illinois.

Requirements

• High school diploma or GED.
• 2–5 years of experience.
• Strong communication, organization, and data-entry skills.

Nice To Haves

• Previous medical office, healthcare, or customer service experience.
• Knowledge of EMR systems, insurance verification, and medical terminology.

Responsibilities

• Handle telephone calls from patients and staff, forwarding calls that require triage.
• Perform receptionist duties with attention to detail and professionalism.
• Perform patient check-ins and schedule appointments while helping direct patient flow.
• Verify health insurance payment information and educate patients on applicable regulations.
• Collect payments and record related data.
• Enter service charges, including assigning diagnostic codes and entering physician- and clinic-related charges.
• Coordinate information with the Central Billing Office to ensure charges are captured and properly collected.
• Maintain patient financial records and serve as a switchboard operator as needed.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available on the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED