Patient Service Rep

Brown Medicine•Providence, RI

2d•$18 - $30•Onsite

About The Position

The Patient Service Rep handles incoming patient calls, schedules patient appointments, and routes messages to the appropriate office locations. The position plays an important role in providing outstanding customer service to patients. Employees are expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, and demonstrate the core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. The role works Monday through Friday, 8:30 a.m. to 5:00 p.m., for eight hours per day, on the day shift. The position is located at The Miriam Hospital, 164 Summit Ave, Providence, Rhode Island 02906. Driving is not required.

Responsibilities

Address inbound calls and communicate with Brown Health Medical Group Primary Care offices about patient matters.
Answer calls courteously, identify oneself, and obtain the reason for the call.
Document interactions according to standard operating procedures and accurately enter information in the electronic medical record (EMR).
Schedule patient appointments according to the guidelines for each office location.
Verify patient demographic and pharmacy information.
Follow approved protocols for handling calls according to specific criteria.
Effectively manage a multi-line phone system.
Coordinate communication and information about high-risk patients with the appropriate office or department.
Follow federal and local confidentiality laws, including HIPAA, to ensure patient privacy.
Follow guidelines for protecting patients’ demographic, clinical, and financial information.
Perform other job-related duties as assigned.