Patient Service Rep Physician

Franciscan Alliance, Inc.•Greenwood, IN

10d•Onsite

About The Position

The Patient Service Representative provides a welcoming and efficient experience for patients and visitors in a physician office. The role greets and directs patients, family members, and other visitors; answers calls and responds to inquiries or routes callers to appropriate staff; schedules appointments; and registers patients by entering or updating demographic and insurance information in the scheduling and EMR systems. The representative coordinates with clinical staff to support patient flow and keep waiting patients informed, collects and applies payments and adjustments to patient accounts, and balances daily encounter forms and cash drawers. The position calls for someone with strong customer service and communication skills who can work calmly and empathetically with others, maintain accuracy and confidentiality, follow instructions and procedures, and manage multiple tasks in a fast-paced environment. Travel is never or rarely required.

Requirements

Strong customer service skills.
Proficient computer skills.
Professional telephone etiquette.
Ability to interact with others in a calm, friendly, and caring manner.
Active listening skills and empathy toward others.
High attention to detail.
Strong organizational and analytical skills.
Ability to follow well-defined instructions and comply with regulations, standards, and procedures.
Ability to multitask in a fast-paced environment.
Ability to maintain confidentiality of sensitive information.

Responsibilities

Provide exemplary customer service by greeting and directing patients, family members, and other visitors.
Answer incoming calls, respond to inquiries, or direct callers to appropriate staff for assistance.
Schedule appointments and accurately enter data into the scheduling system.
Register patients and enter or update demographic and insurance information in the EMR system.
Communicate with clinical staff to maintain patient flow and update waiting patients.
Collect patient payments and apply payments and adjustments to patient accounts.
Balance daily encounter forms and cash drawers.