Patient Service Rep Physician

Franciscan Alliance•Greenwood, IN

9d•Onsite

About The Position

The Patient Service Representative welcomes patients, family members, and other visitors to the physician office, helping ensure they receive efficient, courteous service. The role handles inquiries, appointment scheduling, patient registration, and updates to demographic and insurance information in the EMR system. The representative also coordinates with clinical staff to support patient flow, collects and applies payments, and balances daily encounter forms and cash drawers. Travel is required never or rarely. Franciscan Alliance is an equal opportunity employer and provides eligible employees with comprehensive benefit offerings; an overview is available on its career site.

Requirements

Strong customer service skills.
Proficient computer skills.
Professional telephone etiquette.
Ability to interact with others in a calm, friendly, and caring manner.
Active listening skills and empathy toward others.
High attention to detail.
Strong organizational and analytical skills.
Ability to follow well-defined instructions and comply with regulations, standards, and procedures.
Ability to multitask in a fast-paced environment.
Ability to maintain confidentiality of sensitive information.

Responsibilities

Greet and direct patients, family members, and other visitors while providing exemplary customer service.
Answer incoming calls, respond to inquiries, or direct callers to appropriate staff for assistance.
Schedule appointments and accurately enter data into the scheduling system.
Register patients and enter or update demographic and insurance information in the EMR system.
Communicate with clinical staff to maintain patient flow and update waiting patients.
Collect patient payments and apply payments and adjustments to patient accounts.
Balance daily encounter forms and cash drawers.