Patient Service Rep II

Axia Women's Health • West Orange, NJ

6d • $18 - $21 • Onsite

About The Position

Axia Women’s Health is hiring a Patient Services Representative at Contemporary Womens Care in West Orange, New Jersey. The role supports patients and medical staff by handling front-desk interactions, patient registration, calls, messages, and related administrative tasks. The position requires 40 hours per week, with a schedule that includes one early-morning shift beginning at 6:45 a.m. and one evening shift ending at 6:30 p.m. Flexible scheduling and coverage at satellite locations may also be required, where applicable.

Requirements

• High school diploma or GED.
• Excellent customer service and communication skills.
• Ability to adapt to changing priorities and business needs.
• Ability to maintain composure and work in a fast-paced, innovative environment.
• Ability to work collaboratively as a team player.
• Ability to work 40 hours per week, including some evening hours.
• Ability to work a flexible schedule and provide coverage at satellite locations, where applicable, as needed.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Medical receptionist or Patient Services Representative experience is preferred.

Responsibilities

• Greet patients and visitors, assist them, and direct them to the appropriate waiting area.
• Page or phone appropriate personnel to meet patients and escort them to exam rooms.
• Explain financial requirements to patients; collect and record copayments as required.
• Perform registration functions for new and existing patients and activate patient files.
• Answer and route calls promptly and professionally, paging, offering voicemail, or redirecting calls as needed.
• Retrieve and appropriately route messages from the answering service.
• Provide additional support to patients and medical staff and perform other duties as assigned.
• Courteously screen solicitors for relevance to organizational needs.
• Follow infection-control and safety guidelines, maintain patient confidentiality, and comply with HIPAA confidentiality policies.

Benefits

• Choice of multiple medical insurance plans, with benefits beginning the first of the month after starting.
• Dental, vision, supplemental life insurance, flexible spending account, health savings account, identity theft, long-term care, and pet insurance options.
• 401(k) matching.
• Generous paid time off, with additional time off for volunteering.
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Company-paid life insurance and short-term and long-term disability insurance.
• Free counseling for colleagues and family members, including parents and parents-in-law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED