PATIENT SERVICE REP II

Covenant Health•Knoxville, TN

18h

About The Position

The Patient Service Representative II provides administrative coverage for patient service functions related to check-out operations at a physician practice. The role collects and processes encounter-form data, collects and totals outstanding balances and payments for services rendered, and balances work and computer records at the end of the day. This position is part of the Patient Service Representative Float Pool in Lenoir City and is listed as PRN/OCC with variable hours on the day shift. It supports coordinated, patient-centered care by collaborating with patients, physicians, and other care team members.

Requirements

One year of experience in a medical office setting with working knowledge of clinic appointment scheduling and collections, and experience with ICD-9/10 and CPT-4 coding (charge entry); or at least three years of total customer-facing/customer service experience.
Education may be any combination of formal education and/or prior work experience sufficient to demonstrate the knowledge, skill, and ability needed to perform the essential job tasks, typically equivalent to a high school diploma or GED.

Nice To Haves

A high school diploma or GED is preferred.

Responsibilities

Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
May answer telephone calls and route them accordingly.
Receives and records changes in patient information.
Demonstrates familiarity with insurance procedures and knowledge of the plans in which the provider or providers participate.
Ensures procedures and corresponding diagnoses are properly recorded on the fee slip for charge entry.
Schedules appointments for return visits and end-of-day procedures, and balances work at the end of the day.
Compiles data for billing personnel.
Attends meetings as required and participates on committees as directed.
Collaborates with the patient, physician, and other care team members as part of a team-based approach to overall patient care.
Follows policies, procedures, and safety standards; completes required annual education assignments; works toward goals and objectives; and participates in quality improvement initiatives as requested.
Performs other duties as assigned.