Patient Service Rep II

Covenant Health•Knoxville, TN

About The Position

The Patient Service Representative provides administrative coverage for patient service functions related to check-out operations in a physician practice. The role collects and processes encounter form data, collects and totals outstanding balances and payments for services rendered, and balances work and computer records at the end of the day. The position is with Cardiology of East Tennessee, part of Covenant Medical Group.

Requirements

At least one year of experience in a medical office setting, with working knowledge of clinic appointment scheduling, collections, and ICD-9/10 and CPT-4 coding (charge entry); or at least three years of total customer-facing or customer-service experience.
No specific minimum education is required; candidates must have a combination of formal education and/or prior work experience sufficient to demonstrate the knowledge, skills, and abilities needed for the job.
Preference may be given to candidates with a high school diploma or GED.
No licensure is required.

Nice To Haves

High school diploma or GED.

Responsibilities

Maintain established departmental policies and procedures, objectives, quality assurance programs, and safety standards.
Answer telephone calls and route them appropriately, as needed.
Receive and record changes in patient information.
Apply familiarity with insurance procedures and knowledge of the plans in which the provider or providers participate.
Ensure procedures and corresponding diagnoses are properly recorded on fee slips for charge entry.
Schedule appointments for return visits and end-of-day procedures, and balance the day's work.
Compile data for billing personnel.
Attend required meetings and participate on committees as directed.
Collaborate with patients, physicians, and other care team members as part of a team-based approach to patient care.
Follow policies, procedures, and safety standards.
Complete required annual education assignments.
Work toward goals and objectives and participate in quality improvement initiatives as requested.
Perform other duties as assigned.