Patient Service Rep II

Axia Women's Health • West Orange, NJ

1d • Onsite

About The Position

Axia Women's Health is hiring a Patient Services Representative at Contemporary Womens Care in West Orange, New Jersey. The role supports patients and medical staff by managing reception, registration, calls, and related office needs. The schedule includes one early-morning shift beginning at 6:45 a.m. and one evening shift ending at 6:30 p.m. each week. The position requires the ability to work 40 hours per week, including some evening hours, and to provide coverage at satellite locations where applicable and as needed.

Axia Women's Health is a community-based women's health network with more than 400 providers across nearly 150 locations in New Jersey, Pennsylvania, Indiana, and Kentucky. Its services include OB/GYN, breast health, high-risk pregnancy care, urogynecology, behavioral health, and fertility. The organization says it is committed to a caring, connected, and progressive health care experience and welcomes individuals of all backgrounds and identities.

Requirements

• High school diploma or GED.
• Excellent customer service and communication skills.
• Ability to adapt to changing priorities and business needs.
• Ability to maintain composure and work in a fast-paced, innovative environment.
• Ability to work as a team player.
• Ability to work 40 hours per week, including some evening hours.
• Ability to work a flexible schedule and provide coverage at satellite locations where applicable, as needed.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Medical receptionist or patient services representative experience is preferred.

Responsibilities

• Greet patients and visitors, assist them, and direct them to the appropriate waiting area.
• Page or phone appropriate personnel to meet patients and escort them to exam rooms.
• Explain financial requirements to patients, collect copayments, and record them as required.
• Perform registration functions for new and existing patients and activate patient files.
• Answer and route calls promptly and professionally, paging, offering voicemail, or redirecting calls as needed.
• Retrieve messages from the answering service and route them appropriately.
• Provide additional support to patients and medical staff and perform other duties as assigned.
• Courteously screen solicitors for relevance to organizational needs.
• Follow infection control and safety guidelines.
• Maintain patient confidentiality and comply with HIPAA confidentiality policies.

Benefits

• Choice of multiple medical insurance plans, with eligibility beginning the first of the month after starting.
• Additional insurance options, including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long-term care, and pet insurance.
• 401(k) matching.
• Generous paid time off, with additional time off for volunteering.
• Access to Axia providers at little to no cost through Axia's medical insurance.
• Company-paid life insurance, short-term disability, and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED