PATIENT SERVICE REP II

Covenant Health•Knoxville, TN

17h

About The Position

Provides administrative coverage for patient service functions related to check-out operations in a physician practice. Collects and processes encounter form data, collects and totals outstanding balances and payments for services rendered, and balances work and computer at the end of the day. The position is in the Float Pool serving Oak Ridge/Anderson County and is listed as PRN/occasional with variable hours on the day shift.

Requirements

A combination of formal education and/or prior work experience sufficient to demonstrate the knowledge, skills, and abilities needed to perform the essential job tasks; typically equivalent to a high school diploma or GED. Preference may be given to candidates with a high school diploma or GED.
Either one year of experience in a medical office setting with working knowledge of clinic appointment scheduling, collections, and ICD-9/10 and CPT-4 coding (charge entry), or at least three years of total customer-facing/customer service experience.

Nice To Haves

High school diploma or GED.

Responsibilities

Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
May answer telephone calls and route them accordingly.
Receives and records changes in patient information.
Demonstrates familiarity with insurance procedures and knowledge of which plans the provider(s) participate in.
Ensures procedures and corresponding diagnoses are properly recorded on fee slips for charge entry.
Schedules appointments for return visits and end-of-day procedures, and balances work at the end of the day.
Compiles data for billing personnel.
Attends meetings as required and participates on committees as directed.
Collaborates with patients, physicians, and other care team members as part of a team-based approach to overall patient care.
Follows policies, procedures, and safety standards; completes required annual education assignments; works toward goals and objectives; and participates in quality improvement initiatives as requested.
Performs other duties as assigned.