PATIENT SERVICE REP II

Covenant Health•Knoxville, TN

About The Position

The Patient Service Representative, Cardiology of East Tennessee, provides administrative coverage for patient service functions related to physician-practice check-out operations. The role collects and processes encounter-form data, collects and totals outstanding balances and payments for services rendered, and balances work and computer records at the end of the day. The position is full-time, 80 hours per pay period, on the day shift. Covenant Medical Group is the employed and managed medical practice organization of Covenant Health. It provides comprehensive care across East Tennessee, with more than 300 physicians and advanced practice providers in 20 communities and specialties spanning primary care, walk-in clinics, preventive medicine, and advanced surgical and subspecialty services. The organization describes its approach as coordinated, patient-centered care across the continuum of health needs, with access to providers close to home.

Requirements

At least one year of experience in a medical office setting, including working knowledge of clinic appointment scheduling and collections, and experience with ICD-9/10 and CPT-4 coding (charge entry); OR at least three years of total customer-facing/customer-service experience.
Sufficient formal education and/or prior work experience to demonstrate the knowledge, skill, and ability needed to perform the essential tasks, typically equivalent to a high school diploma or GED.

Nice To Haves

A high school diploma or GED is preferred.

Responsibilities

Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
May answer telephone calls and route them accordingly.
Receives and records changes in patient information.
Demonstrates familiarity with insurance procedures and knowledge of which plans the providers participate in.
Ensures procedures and corresponding diagnoses are properly recorded on the fee slip for charge entry.
Schedules appointments for return visits and end-of-day procedures, and completes balancing.
Compiles data for billing personnel.
Attends meetings as required and participates on committees as directed.
Collaborates with patients, physicians, and other care team members as part of a team-based approach to patient care.
Follows policies, procedures, and safety standards; completes required annual education assignments; works toward goals and objectives; and participates in quality improvement initiatives as requested.
Performs other duties as assigned.