Patient Service Rep II

Covenant Health•Knoxville, TN

About The Position

The Patient Service Representative, Float Pool provides administrative coverage for patient service functions related to check-out operations at physician practices in the Oak Ridge/Anderson County area. The position collects and processes encounter form data, collects and totals outstanding balances and payments for services rendered, and balances work and computer records at the end of the day. The role is PRN/OCC, with variable hours and a day shift. Covenant Medical Group is the employed and managed medical practice organization of Covenant Health. It provides comprehensive care across East Tennessee through more than 300 physicians and advanced practice providers in 20 communities, spanning specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. The organization emphasizes coordinated, patient-centered care and access to providers close to home.

Requirements

One year of experience in a medical office setting, including working knowledge of clinic appointment scheduling, collections, and ICD-9/10 and CPT-4 coding for charge entry; alternatively, at least three years of total customer-facing/customer service experience.
Education: no specific minimum is stated. A combination of formal education and/or prior work experience sufficient to demonstrate the required knowledge, skills, and abilities is acceptable. A high school diploma or GED is typical; preference may be given to candidates with one.
No licensure requirement.

Nice To Haves

High school diploma or GED.

Responsibilities

Maintain established departmental policies and procedures, objectives, quality assurance programs, and safety standards.
Answer telephone calls and route them as appropriate.
Receive and record changes in patient information.
Apply familiarity with insurance procedures and knowledge of the plans in which providers participate.
Ensure procedures and corresponding diagnoses are properly recorded on fee slips for charge entry.
Schedule appointments for return visits and end-of-day procedures, and complete end-of-day balancing.
Compile data for billing personnel.
Attend meetings as required and participate on committees as directed.
Collaborate with patients, physicians, and other care team members as part of a team-based approach to patient care.
Follow policies, procedures, and safety standards.
Complete required annual education assignments.
Work toward goals and objectives and participate in quality improvement initiatives as requested.
Perform other duties as assigned.