Patient Benefits Service Rep

HealthFirst Family Care Center • Fall River, MA

6d

About The Position

HealthFirst Family Care Center, Inc. is seeking a friendly, organized, and dependable Patient Benefits Service Rep to provide administrative and front-desk support to its Health Connector/MassHealth insurance enrollment department. The role assists patients and community members with appointment scheduling, document management, communication, and coordination with the AI benefits support system. It requires strong customer service, attention to detail, and effective communication with people from diverse linguistic and cultural backgrounds.

The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Pay is $20.77–$24.91 per hour. Final compensation depends on factors including experience, education, skills, internal equity, market conditions, and budget. HealthFirst Family Care Center provides comprehensive community health services, including medical, behavioral health, substance use treatment, and dental care. The organization is an Equal Opportunity Employer committed to welcoming applicants and employees of diverse backgrounds, cultures, and perspectives.

Requirements

• High school diploma or equivalent.
• Fluency in English, Spanish, and Portuguese.
• Submit a CORI release form and demonstrate proof of being free from disqualifying information.
• Strong customer service skills, attention to detail, and effective communication skills.
• Ability to communicate with individuals from diverse linguistic and cultural backgrounds.
• Ability to organize and prioritize work, collaborate with a team, multitask, and respond to patient inquiries promptly.
• Professional discretion when handling sensitive information and adherence to HIPAA requirements and organizational confidentiality policies.
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Nice To Haves

• Previous receptionist, administrative, or healthcare office experience.
• Prior knowledge of medical insurance and patient benefits.

Responsibilities

• Provide administrative and front-desk support to the Health Connector/MassHealth insurance enrollment department.
• Assist patients and community members with appointment scheduling, document management, and communication.
• Coordinate with the AI benefits support system.
• Explain insurance enrollment processes, eligibility requirements, and benefits information clearly and professionally.
• Respond promptly to patient inquiries and manage documentation and follow-up tasks.
• Maintain an organized and efficient work area, prioritize responsibilities, and collaborate with team members.
• Handle sensitive patient, personal, and insurance information discreetly and in accordance with HIPAA requirements and organizational confidentiality policies.
• Maintain a calm, professional demeanor when handling challenging patient interactions, competing priorities, and changing departmental needs.

Benefits

• 3.2 weeks of paid time off (PTO), 3 personal days, and 11.5 paid holidays.
• Employer-contributed health, dental, vision, and life insurance.
• Employer-contributed long-term disability and retirement contributions.
• Voluntary flexible spending accounts and disability/critical illness coverage.
• Employee discounts and referral program.
• Reimbursable licensing fees.
• Tuition reimbursement and continuing education credits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED