Patient Benefits Service Rep
About The Position
HealthFirst Family Care Center, Inc., a federally qualified community health center, is seeking a friendly, organized, and dependable Patient Benefits Service Rep to provide administrative and front-desk support to its Health Connector/MassHealth insurance enrollment department. The role assists patients and community members with appointment scheduling, document management, communication, and coordination with the AI benefits support system. It calls for strong customer service, attention to detail, and effective communication with people from diverse linguistic and cultural backgrounds. The position is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. The stated pay range is $20.77–$24.91 per hour. Final compensation depends on factors including relevant experience, education, skills, internal equity, market conditions, and budget considerations.
Requirements
- High school diploma or equivalent.
- Submit a CORI release form and demonstrate proof of being free from disqualifying information.
- Demonstrate strong customer service, attention to detail, and effective oral and written communication.
- Maintain an organized and efficient work area, prioritize responsibilities, and collaborate effectively with team members.
- Maintain professionalism and composure when handling pressure, challenging patient interactions, competing priorities, and changing departmental needs.
- Manage multiple responsibilities while maintaining service quality and efficiency.
Nice To Haves
- Previous receptionist, administrative, or healthcare office experience.
- Fluency in English, Spanish, Portuguese, and Cape Verdean Creole.
- Prior knowledge of medical insurance and patient benefits.
Responsibilities
- Provide administrative and front-desk support to the Health Connector/MassHealth insurance enrollment department.
- Assist patients and community members with appointment scheduling.
- Manage documents and communications.
- Coordinate with the AI benefits support system.
- Explain insurance enrollment processes, eligibility requirements, and benefits information clearly and professionally.
- Respond to patient inquiries promptly and complete documentation and follow-up tasks.
- Handle sensitive patient, personal, and insurance information confidentially and in accordance with HIPAA requirements and organizational policies.
Benefits
- 3.2 weeks of paid time off (PTO)
- 3 personal days
- 11.5 paid holidays
- Employer-contributed health, dental, vision, life insurance, long-term disability, and retirement contributions
- Voluntary flexible spending accounts and disability/critical illness coverage
- Employee discounts
- Referral program
- Reimbursable licensing fees
- Tuition reimbursement
- Continuing education credits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
