Patient Rep III - Surgery Scheduler

Cincinnati Children's

8d • $21 - $26 • Onsite

About The Position

The Patient Rep III supports patient safety, revenue cycle operations, customer service, regulatory compliance, and protection of confidential information. The position helps patients, families, staff, and external agencies with patient registration, admission, and scheduling across multiple divisions, and investigates and resolves requests or problems according to organizational policies and procedures. The role is in the Otolaryngology department at the Burnet Campus, on a day shift, with a full-time schedule of 40 hours per week.

Requirements

• High school diploma or equivalent.
• At least 3 years of work experience in a related job discipline.

Responsibilities

• Ensure patient safety by identifying the correct patient, identifying special needs, preparing isolation precautions for patients with infectious disease indicators, and escalating potential safety risks.
• Support Revenue Cycle, Health Information Management, and regulatory requirements by obtaining and accurately entering necessary data, information, and forms into the appropriate system.
• Explain system errors to management, recommend system changes, and identify and resolve data and insurance coverage errors and trends.
• Assist patients, families, staff, and external agencies with accurate patient registration, admission, and scheduling across multiple divisions.
• Investigate and resolve customer requests, questions, or problems according to organizational policies and procedures; contact outside representatives for information or assistance.
• Complete and authenticate documents and questionnaires required for compliance with JCAHO, CMS, and ODH; escalate compliance concerns and offer resolutions to management.
• Protect the confidentiality of patient and family medical and financial information during collection, use, and storage, and access only records needed for the position’s responsibilities.
• Provide coaching on HIPAA and confidentiality concerns and escalate concerns and potential resolutions to management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED