Surgery Scheduler III

Sutter Health•Santa Rosa, NM

6d•$32 - $45

About The Position

Maintains scheduling for surgical and specialized procedures for assigned departments. Coordinates surgical services with physicians’ offices and related departments, and may verify room and equipment availability. Documents patient procedure and physician information, logs completed procedures, and may generate surgical procedure charge sheets. Performs additional duties as requested by the manager while ensuring schedule accuracy. The role schedules procedures according to department protocols, coordinates authorization, insurance eligibility, and referrals, updates schedules, and communicates changes to patients and providers. It may also involve ordering supplies, supporting related areas, taking ownership of assigned projects or reports, and participating in training new hires.

Requirements

High school diploma or GED.
Two years of recent relevant experience.
Organizational and multitasking skills.
Intermediate computer skills, including keyboarding, mouse use, data entry, and scheduling programs.
Verbal and written communication skills for frequent and challenging contact with physicians, employees, patients, and patient families; patience and compassion.
Ability to organize and prioritize tasks, complete assignments within allotted time, and maintain standard workflow.
Ability to work flexibly and cooperatively with others.
Ability to maintain composure during challenging interpersonal interactions.
Active listening, interpersonal, and telephone communication skills.
Ability to handle multiple procedures and interruptions throughout the day.

Responsibilities

Schedule surgeries and specialized procedures according to department protocols.
Confirm scheduled surgeries against surgeons’ allotted times and verify room availability, equipment, and supply requirements as needed.
Schedule procedures using protocols for block time or open availability and enter information into the established database.
Organize, reschedule, and update schedules; provide follow-up calls to patients and communicate rescheduled dates as needed.
Coordinate open clinic times when physicians do not have scheduled surgical cases.
Document scheduled procedures accurately according to department protocols.
Coordinate authorizations before scheduled procedures.
Verify and coordinate patient insurance eligibility and referrals based on department requirements.
Facilitate patient transfers for appropriate services when needed.
Own assigned specialized projects or reports.
Perform additional duties, including floating to other related areas for support.
Order appropriate supplies and stock workstations.
Collaborate with department staff and providers to request necessary equipment and vendors.
Provide treatment instructions and related information as needed.
Participate in training new hires within the department.