Patient Service Rep/ Surgical Scheduler

Summit Health•Garden City, NY

5d•$18 - $22

About The Position

The Patient Service Rep/Surgical Scheduler greets patients and their families, schedules appointments and hospital or ambulatory admissions and procedures, and ensures requests are handled promptly. The role provides telephone support, routes calls, takes and delivers messages, schedules tests and referrals, and maintains communication resources such as on-call schedules and physician contact information. The position prepares and maintains patient charts and records, requests medical records, reconciles encounters, obtains and updates patient information, completes patient forms, and protects patient privacy and confidentiality. It also monitors supplies, maintains office equipment and supplies, and performs clerical tasks such as faxing, copying, filing, and mailing. The role coordinates surgical and other procedures, including arranging specialty equipment and services, interacting with vendors, handling required hospital documentation and pre-admission testing information, and working with insurance and pre-certification requirements. The scheduler maintains and updates scheduling systems, logs surgical procedures, handles cancellations and rescheduling, and uses good judgment to support physician productivity. The position also communicates issues to the Nurse Manager and provides training to other office staff. A high school diploma or GED is required; an associate degree is preferred. Heartsaver certification is required within 30 days of hire. Prior PSR or office experience is preferred. The position requires English communication skills, strong interpersonal and customer service abilities, accurate computer data entry, and the ability to organize and complete multiple tasks. Basic computer proficiency is required; familiarity with medical terminology, office technology in a Windows-based environment, EHR, practice management, and departmental or ancillary systems is preferred. Pay is $18.13–$22.02 per hour, with determinations based on factors including experience and location.

Requirements

High school graduate or GED required.
Heartsaver certification required within 30 days of hire.
Ability to communicate in English, orally and in writing.
Excellent interpersonal and customer service skills.
Accurate computer data entry skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use required.

Nice To Haves

Associate degree preferred.
Previous PSR experience preferred.
Previous office experience preferred.
Knowledge of medical office practices and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.

Responsibilities

Greet patients and families and schedule patient appointments, hospital and ambulatory admissions, and procedures, ensuring appropriate action is taken in a timely manner.
Answer telephone calls promptly, address callers’ needs, direct calls appropriately, take accurate messages, and deliver them to the appropriate individual using proper telephone etiquette.
Schedule future appointments and tests and complete physician-ordered referrals.
Maintain communication resources, including on-call schedules and physician phone and beeper numbers.
Prepare charts for new patients, ensure required forms are included, and convert temporary records to permanent records before the end of the day.
Request medical records and prepare charts so physicians have needed information before visits, examinations, evaluations, procedures, or treatment; print the minimum necessary information from the electronic record when a chart is unavailable.
Reconcile encounters daily according to policy and guidelines.
Monitor supply inventory and complete or direct requisitions for supplies, forms, equipment, or services.
Perform clerical duties including faxing, photocopying, filing, and mailing.
Obtain, verify, and update patient information while maintaining confidentiality.
Complete necessary patient forms accurately.
Respect patient rights by knocking, addressing patients by name, and identifying oneself before entering a patient’s room.
Maintain positive working relationships with physicians and nursing staff.
Protect the privacy and confidentiality of patients and employees.
Promptly communicate problems, equipment concerns, and issues to the Nurse Manager.
Book and schedule inpatient, outpatient, and special procedures; arrange specialty equipment and services; and interact with outside vendors and contracted services.
Submit necessary hospital documents and follow procedures for collecting pre-admission testing data.
Apply knowledge of insurance and pre-certification requirements.
Arrange, type, and distribute schedules; maintain the scheduling system; and reschedule or cancel procedures as needed.
Maintain office supplies and equipment and communicate repair orders to appropriate personnel.
Provide training to other office staff.
Log surgical procedures and collate and submit information.
Use customer service skills to alleviate patient anxiety and communicate effectively with peers.
Use sound judgment when scheduling procedures to support physician productivity.
Demonstrate understanding of fire safety and emergency procedures.
Perform other duties as required.