Surgical Scheduler

Premier Orthopaedics • Concord Township, PA

3d • Onsite

About The Position

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a Surgery Scheduler I in Glen Mills, Pennsylvania. The role coordinates patients’ office- and hospital-based medical procedures, including hospital reservations, anesthesia arrangements, communication with primary care offices, coordination with surgical-device and implant representatives and surgical assistants, and delivery of patient education, instructions, and paperwork. The scheduler confirms that all necessary steps are completed before the surgery date and applies knowledge of insurance and commonly used surgery-scheduling practices and procedures.

The position also supports patient communication and documentation throughout the pre-operative and post-operative process, including scheduling appointments, tracking clearances and testing, addressing authorization and financial matters, and coordinating updates or cancellations with relevant stakeholders. Other office duties may be assigned as needed.

Premier Orthopaedics and Philadelphia Hand to Shoulder Center provide orthopedic and upper-extremity care across Pennsylvania, New Jersey, and Delaware. Premier has more than 120 providers across 50+ locations; Philadelphia Hand to Shoulder Center has more than 20 locations and has been recognized for specialized care for more than 50 years.

Requirements

• High school diploma, GED, or equivalent working-knowledge experience preferred.
• One to two years of medical-office scheduling or administration experience in a hospital or similar environment.
• Knowledge of insurance rules and regulations, coding, and medical terminology.
• Experience with computer scheduling systems.

Nice To Haves

• Experience with Allscripts Pro Suite or another electronic medical record system is highly preferred.

Responsibilities

• Schedule office- and hospital-based medical procedures using the appropriate scheduling codes.
• Interface with appropriate staff to support a cohesive working relationship in patient care.
• Enter scheduling notes and special instructions in the EMR system and update the system as needed.
• Transcribe voicemails and return appropriate calls in a timely manner.
• Call patients to schedule surgery within 48 hours after the order is signed, and schedule pre-operative and post-operative appointments.
• Track and obtain medical clearances and pre-surgical testing for scheduled surgeries and procedures.
• Communicate with patients about pre-certification, authorization, financial counseling, and the scheduling process.
• Confirm patients’ insurance providers and obtain prior authorization or communicate the need for authorization to appropriate parties.
• Document informed consent accurately and collect patients’ financial responsibility in person or by telephone.
• Communicate clinical instructions for surgery or procedures, including testing, scheduled arrival time, and other relevant details.
• Review discharge instructions with patients and ensure follow-up appointments are scheduled as needed.
• Update patient information in the practice management system and EMR.
• Ensure canceled appointments and related ancillary appointments are canceled and communicated to stakeholders.
• Assist with other office duties as needed, including checking patients in and out, registering patients, preparing charts, answering phones, scheduling appointments, and completing disability and workers’ compensation forms.
• Follow practice- and site-specific protocols.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package including medical, dental, and vision plans.
• 100% employer-paid life insurance.
• 401(k) with employer match.
• Benefits begin the first of the month following hire date for full-time employees.
• Generous paid sick and vacation time.
• Seven paid holidays annually.
• Opportunities for growth and advancement.
• Employee referral reward program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED