Surgical Scheduler

Florida Urology Partners Llp • Riverview, FL

5d

About The Position

The Surgical Scheduler facilitates the planning and performance of surgical procedures, providing support paperwork and documentation to patients and physicians. The role includes maintaining awareness of HMO, PPO, and insurance carrier restrictions to ensure all necessary criteria are met before surgery. The scheduler coordinates procedure details, pre-operative testing and exams, patient instructions, and communication, while maintaining case status, billing, and insurance information in the EHR.

Requirements

• High school diploma or equivalent.
• Two years of customer service experience in a healthcare setting.
• Excellent understanding of medical terminology.
• Ability to communicate and interact positively with patients and co-workers.
• Proper grammar, spelling, and punctuation.

Responsibilities

• Meet or call prospective surgery patients to determine the date, time frame, and facility for their procedure; make initial contact within two business days.
• Check patient insurance coverage, determine whether a referral or surgery authorization is needed, and start the process when required.
• Set the time, date, and location for procedures.
• Arrange pre-operative testing and/or exams as needed.
• Prepare and provide pre-operative patient packets in person or by mail.
• Advise and counsel patients regarding food, fluid, and medication intake and restrictions before surgery.
• Maintain excellent communication with surgery patients, including promptly returning phone calls.
• Answer telephone lines; make, reschedule, or cancel appointments; and forward or take messages as needed.
• Maintain EHR charts to indicate case status, billing, and insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED