SURGICAL SCHEDULER

White Plains Hospital•Claremont, NH

6d•$23 - $34

About The Position

The WPPA Surgical Scheduler schedules and coordinates procedures and surgeries in an assigned Physician Practice, serving as a liaison among patients, providers, the clinical team, and WPH perioperative departments. The role is based in White Plains, New York, in the WPHPA Heart & Vascular_3 department. The listed schedule is a day shift, Monday through Friday, 8:30 AM to 4:30 PM, for 75 hours per pay period. The pay rate is $23.1912 to $33.9332. The scheduler handles administrative and coordination tasks including scheduling procedures and surgeries, securing pre-certifications, verifying insurance coverage and patient demographics, maintaining and scanning charts, and responding to telephone inquiries. The role collaborates with patients and care teams to ensure pre- and post-procedure requirements are understood and supports a positive patient experience. Additional duties include participating in team meetings and huddles, cross-training as requested, maintaining required training and occupational health requirements, and following hospital policies and infection-control standards.

Requirements

High school diploma or GED required.
At least 5 years of experience using administrative office skills required.
Proficiency in Meditech, EPIC, OMP, and Microsoft Office Suite.

Nice To Haves

1–3 years of previous surgical scheduling experience preferred.
Proficiency in electronic health records preferred; low proficiency indicated.
Familiarity with medical terminology preferred; low proficiency indicated.

Responsibilities

Schedule and coordinate testing, procedures, and surgeries in the assigned Physician Practice.
Obtain pre-certification for testing, procedures, and surgeries.
Verify insurance coverage and patient demographics; scan and manage charts to keep information accurate and complete.
Answer telephones, relay messages, and provide information.
Communicate with patients about required pre- and post-operative or procedure requirements and follow up as necessary.
Collaborate with the WPH surgical scheduling team, PAT clinic, radiology, anesthesiology, collaborating providers, patient advocacy, and other stakeholders.
Work with department patient care teams to promote a positive patient experience.
Prioritize, organize, and manage daily assignments independently within the normal work period.
Recognize problem situations, set priorities, offer feasible solutions, and initiate appropriate actions.
Respect and promote patient rights, respond appropriately to emergencies, and communicate patient or staff concerns to the immediate supervisor.
Use appropriate decision-making steps, including recognizing and prioritizing patient-care and practice-based issues.
Participate in daily huddles and regularly scheduled practice team meetings as a member of the patient care team.
Attend required or requested in-services.
Cross-train as backup for other business office positions when requested.
Communicate self-learning needs to the department manager.
Demonstrate proficiency in Meditech, EPIC, OMP, and Microsoft Office Suite.
Follow WPH infection-control standards, including hand hygiene.
Complete annual mandatory requirements, including Occupational Health Requirements.
Perform other related duties as assigned.
Understand and adhere to WPH Performance Standards, Policies, and Behaviors.