SURGICAL SCHEDULER

White Plains Hospital•City of White Plains, NY

20h•$22 - $32

About The Position

The Surgical Scheduler is responsible for scheduling and coordinating all procedures and surgeries in the assigned physician practice. The role serves as a liaison between patients, providers, the clinical team, and WPH perioperative departments. The position is based in Harrison, New York, with a day shift schedule Monday through Friday from 8:00 AM to 5:00 PM, totaling 80 hours per pay period. The listed hourly pay range is $22.00–$32.00; the displayed rate is the hiring rate and may vary based on shift differential, experience, education, or other relevant factors.

Requirements

High school diploma or GED required.
At least 5 years of experience using administrative office skills required.
Proficiency in electronic health records preferred (low proficiency).
Familiarity with medical terminology preferred (low proficiency).

Nice To Haves

Previous surgical scheduling experience preferred (listed as 1–3 years).
Proficiency in electronic health records preferred (low proficiency).
Familiarity with medical terminology preferred (low proficiency).

Responsibilities

Schedule testing, procedures, and surgeries; obtain pre-certification; verify insurance coverage and patient demographics; scan and maintain charts; answer telephones, relay messages, and provide information.
Communicate with patients about required pre- and post-operative or procedure requirements and follow up as needed.
Collaborate with the WPH surgical scheduling team, PAT clinic, radiology, anesthesiology, collaborating providers, patient advocacy, and other stakeholders.
Work with department patient care teams to promote a positive patient experience.
Independently prioritize, organize, and manage daily assignments within the normal work period.
Recognize problem situations, set priorities, offer feasible solutions, and initiate appropriate actions.
Respect and promote patient rights, respond appropriately to emergencies, and promptly communicate patient or staff concerns and problems to the immediate supervisor.
Use appropriate decision-making steps, including recognizing and prioritizing patient-care and practice-based issues.
Participate in daily huddles and regularly scheduled practice team meetings as a member of the patient care team.
Attend required or requested in-services.
Cross-train as backup for other business office positions when requested.
Communicate self-learning needs to the department manager.
Demonstrate proficiency in Meditech, EPIC, OMP, EMMI, and Microsoft Office Suite.
Follow WPH infection-control standards, including hand hygiene.
Complete annual mandatory requirements, including Occupational Health Requirements.
Perform other related duties as assigned.