Surgical Scheduler

AdventHealth•Charlotte, NC

1d•Onsite

About The Position

The Surgical Scheduler schedules patients for surgery and completes facility paperwork. The role obtains the scheduling, demographic, insurance, and clinical information needed to schedule, cancel, or reschedule events while minimizing call transfers and callbacks. It schedules surgeries with physicians and physician office staff using the facility-designated method, contacts designated departments about add-on cases for patients not yet admitted, and prepares and sends case reservations within established timeframes. The position responds to scheduling inquiries received by telephone, intercom, and direct communication regarding surgery and the main operating room suite. It prepares and reviews advance and tentative surgical schedules, coordinating with the Team Leader, Charge Nurse, Admissions, surgeons, and others about information that affects schedule administration. It maintains hospital schedules through methods such as calls and faxes, assists with staff orientation as needed, and performs other assigned duties. The scheduler is expected to maintain and improve telephone etiquette, typing accuracy and speed, and communication skills.

Requirements

Ability to communicate appropriately and effectively with patients and their families, hospital staff, nurses, physicians, and other health care professionals.
Knowledge of commonly used concepts, practices, and procedures in the health care industry.
Ability to read, write, and speak conversational English.
Proficient computer skills and knowledge of Microsoft Office.
Ability to document accurately and concisely.
High school graduate or equivalent.
At least 3 years of experience in a healthcare setting.

Nice To Haves

At least 1 year of technical experience.
At least 1 year of Electronic Health Record (EHR) scheduling experience.
Basic Life Support (BLS) CPR certification.

Responsibilities

Schedule patients for surgery and complete facility paperwork.
Obtain scheduling, demographic, insurance, and clinical information to schedule, cancel, or reschedule events while minimizing call transfers and callbacks.
Schedule surgeries with physicians and physician office staff using the facility-designated method.
Contact designated departments with information about add-on cases when patients are not yet admitted.
Prepare and send reservations for each scheduled case within established timeframes.
Respond to scheduling inquiries received by telephone, intercom, and direct communication regarding surgery and the main operating room suite.
Prepare the advance surgical schedule and review tentative schedules.
Contact the Team Leader, Charge Nurse, Admissions, surgeons, and others to review information affecting schedule administration.
Maintain hospital schedules through methods such as calls and faxes.
Assist with orientation of staff members as needed.
Maintain and improve telephone etiquette, typing accuracy and speed, and communication skills.
Perform other duties as assigned.