Surgical Scheduler

Valley Health Systems•Holyoke, MA

1d•Onsite

About The Position

Valley Health Systems, Inc., parent company of Holyoke Medical Center, provides physician services throughout Western Massachusetts. Holyoke Medical Center is an independent community hospital serving the Pioneer Valley. The Bariatric Practice is seeking an experienced Surgical Scheduler to coordinate and carry out surgical scheduling functions, support office assistants, provide customer service, and perform general administrative tasks as needed.

Requirements

High school diploma, GED, or equivalent.
Two years of experience in a physician's office or similar environment.
Excellent communication and interpersonal skills.
Typing, transcription, and filing skills.
Ability to accurately follow verbal and written instructions.
Normal corrected hearing and vision.
Organization skills and attention to detail.
Computer skills and ability to handle multiple tasks.
Knowledge of medical terminology.

Nice To Haves

Experience in Spanish/English medical or health interpreting.
Experience working with third-party payers.
Working knowledge of ICD-10 and HCPC coding relative to surgery.

Responsibilities

Coordinate and manage surgical scheduling, ensuring accurate patient demographics, procedure bookings, and timely communication of schedule changes.
Obtain insurance prior authorizations, referrals, and approvals for surgeries, procedures, testing, and pre-operative care.
Collaborate with surgeons, operating room staff, primary care providers, and other departments to support efficient patient care and resource availability.
Prepare, distribute, and maintain surgical documentation, including admission forms, consent forms, History & Physical reports, and pre-operative records.
Educate patients on surgical procedures, testing requirements, pre-operative instructions, and follow-up care.
Schedule diagnostic testing, laboratory work, cardiac evaluations, procedures, and post-operative or follow-up appointments.
Provide patient check-in and check-out support, including appointment scheduling, recall management, and registration assistance as needed.
Enter outpatient orders, maintain electronic scheduling systems, scan patient records, and manage medical documentation.
Answer phones, respond to patient inquiries, manage voicemail messages, and direct calls appropriately.
Support daily office operations by maintaining supplies and equipment, assisting with staff training, attending meetings, and communicating operational needs to supervisors.