Patient Service Rep I - Phone Scheduler

Axia Women's Health • Indianapolis, IN

3d • $16 - $21 • Onsite

About The Position

Axia Women’s Health is hiring a Patient Service Representative I (PSR I), also described as an appointment scheduler, for OGI North Indianapolis in Indianapolis, Indiana. The PSR I helps deliver a seamless, positive patient experience as an initial and final point of contact for in-office visitors and incoming callers. The role primarily involves answering phones and scheduling appointments, along with front-desk, registration, payment, insurance, and administrative support. The PSR I is expected to provide compassionate, professional service and support efficient practice operations while following applicable policies, procedures, HIPAA, and OSHA requirements.

This is a part-time position scheduled three days per week—Monday, Wednesday, and Friday, 8:00 a.m. to 4:30 p.m. Hours may possibly increase. The role may require schedule flexibility and coverage at satellite locations as needed.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Compassionate and empathetic attitude toward patients.
• Strong time-management skills and ability to prioritize tasks and patients efficiently.
• Ability to collaborate within a team environment.
• Adaptability and ability to adjust to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations as needed.

Nice To Haves

• Medical receptionist or Patient Service Representative experience is preferred, but not required.

Responsibilities

• Answer phones and schedule appointments, which make up the majority of the duties.
• Enter patient demographic and insurance information into the EHR.
• Provide pre-appointment directions and information.
• Route phone calls promptly and professionally through direct transfer, paging, voicemail, or redirection as appropriate.
• Retrieve and appropriately route messages from the answering service.
• Screen solicitors courteously for relevance to the care center’s needs.
• Register new and existing patients and activate patient files.
• Collect and record copayments as required.
• Verify patient insurance eligibility and communicate benefit limitations clearly.
• Schedule patient appointments and follow-up visits.
• Ensure accurate and detailed documentation of patient encounters.
• Provide additional support to patients and medical staff as needed.
• Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
• Comply with Standard Operating Procedures and policies, including HIPAA and OSHA, and adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Represent the organization’s mission, vision, and values through ethical, professional conduct and integrity.
• Help create a positive work environment aligned with organizational goals and objectives.
• Perform other duties as assigned.

Benefits

• 401(k) with company match.
• Generous paid time off, with additional time off for volunteering.
• Free counseling for colleagues and family members, including parents and parents-in-law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED