Patient Service Rep I - Phone Scheduler

Axia Women's Health • Indianapolis, IN

2d • Onsite

About The Position

Axia Women’s Health is hiring a Patient Service Representative I (PSR I), focused on phone scheduling, at OGI North Indianapolis in Indianapolis, Indiana. The position is part-time, three days per week (Monday, Wednesday, and Friday), from 8:00 a.m. to 4:30 p.m.; hours may possibly increase. The PSR I helps provide a seamless, positive patient experience as an initial and final point of contact for in-office visitors and callers. The role primarily involves answering phones and scheduling appointments, along with front-desk and administrative support. The representative is expected to provide compassionate, efficient service and help maintain effective practice operations while following applicable procedures and policies.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Compassionate and empathetic attitude toward patients.
• Strong time-management and prioritization skills.
• Ability to work collaboratively within a team.
• Adaptability to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations as needed.
• Must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Medical receptionist or Patient Service Representative experience.

Responsibilities

• Answer phones and schedule appointments, which make up the majority of the duties.
• Enter patient demographic and insurance information into the EHR.
• Provide pre-appointment directions and information.
• Route phone calls promptly and professionally by direct transfer, paging, voicemail, or redirection as appropriate.
• Retrieve and route messages from the answering service.
• Screen solicitors courteously for relevance to the care center’s needs.
• Register new and existing patients and activate patient files.
• Collect and record copayments as required.
• Verify insurance eligibility and communicate benefit limitations clearly.
• Schedule patient appointments and follow-up visits.
• Document patient encounters accurately and in detail.
• Provide additional support to patients and medical staff as needed.
• Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
• Comply with standard operating procedures and policies, including HIPAA and OSHA requirements, and follow practice policies, procedures, and protocols.
• Participate in team meetings and quality improvement initiatives.
• Demonstrate the organization’s mission, vision, and values, and uphold ethical behavior, integrity, and professionalism.
• Contribute to a positive work environment.
• Perform other duties as assigned.

Benefits

• 401(k) with company match
• Generous paid time off
• Additional time off for volunteering
• Free counseling for colleagues and family members, including parents and parents-in-law

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED