Patient Service Rep - University Surgical Oncology

University Physicians' Association•Knoxville, TN

3d•Onsite

About The Position

University Physicians Association is seeking a full-time Patient Service Representative for a busy surgical office located within the University of Tennessee Medical Center. The role assists with office phones and general clerical duties, supports patient flow, and helps maintain patient records and communications. Office hours are 8:00 a.m. to 4:30 p.m., with no weekends or holidays.

Requirements

Ability to work in a high-stress environment and make decisions quickly.
Ability to respond to varied personalities and maintain composure during stressful situations.
Demonstrated competency in physical assessments.
Ability to problem solve.
Ability to retain information and maintain confidentiality.
Professional interpersonal and communication skills, including listening, explanatory, questioning, nonverbal, writing, and verbal communication skills.

Responsibilities

Answer incoming calls within two rings and greet callers warmly and professionally.
Check phone messages and voicemail, properly triage phone messages, and send messages through PowerChart.
Return all messages, calls, and voicemail on the same day they are received.
File and organize patient documents, scan documents into patient charts, and fax requested patient medical records as needed.
Check incoming mail and direct it to the appropriate people; send outgoing mail.
Manage the printer and place information from the fax and printer in the correct folder.
Coordinate patient flow.
Respond to patient concerns and complaints, maintain patient satisfaction, and respond promptly to patient care needs.
Communicate appropriately and concisely in writing and verbally to support continuity of care.
Respect patient privacy and confidentiality and follow ethical principles related to clinical care, informed consent, and unanticipated adverse outcomes.
Demonstrate accountability, commitment, sensitivity, and responsiveness to patients, staff, and general business practices.
Present a professional image and sustain ethical, therapeutic relationships with patients and the health care team, recognizing culture, age, gender, and disability.