Patient Service Rep I - Hematology Oncology

Health First Careers • Brevard County, FL

9d

About The Position

The Patient Service Representative I provides friendly, rapid, and accurate patient support. The role includes completing patient registration documentation, scheduling appointments, and assisting with departmental projects and clerical duties. The representative supports patients and customers professionally, handles appointment and referral coordination, maintains accurate registration and insurance information, and manages payment and preparation processes.

Requirements

• High school diploma or equivalent.
• One year of customer service experience.
• Knowledge of Microsoft Office applications, including Outlook, Teams, Word, and Excel.
• Excellent verbal and written communication skills.
• Ability to relate well to all customers.
• Knowledge of healthcare terminology.

Nice To Haves

• Associate's degree in a relevant field.
• Five years of healthcare office experience.
• American Heart Association (AHA) HeartSaver CPR AED course certification.

Responsibilities

• Respond to customer needs in a timely and professional manner.
• Answer telephone calls courteously and tactfully, direct calls, return messages to the appropriate party, and take complete and accurate messages.
• Facilitate patient appointments and referrals in a timely, efficient, and friendly manner.
• Obtain patient demographic and insurance information and accurately enter it into the patient management system.
• Obtain required signatures on consents and distribute patient information and compliance literature.
• Verify patient insurance eligibility using assigned tools and update account information as needed.
• Prepare financial estimates for anticipated service costs before services are performed and communicate the information to patients.
• Collect current and past-due patient responsibility balances before services are rendered.
• Perform daily reconciliation, balancing, and cash-out procedures, and enter payments into the practice management system.
• Prepare the next day's work for all scheduled patients.
• Assist with departmental projects and clerical duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED