Patient Access Surgical Scheduler I

Forefront Dermatology•Manitowoc, WI

About The Position

The Patient Access Surgical Scheduler I is responsible for scheduling and supporting the internal and external customer experience for supported Forefront Dermatology clinics. The role actively manages schedules to promote productivity and accuracy and meets turnaround times for patient-access tasks related to patient and clinician needs. The position may also take ownership of special projects, team assignments, and front-line staff communication or support, as well as other related duties. The regular schedule is Monday through Friday, 10:00 a.m.–6:30 p.m. Central Time. The required six-week training schedule is Monday through Friday, 8:00 a.m.–4:30 p.m. Central Time for weeks 1–3 and 7:00 a.m.–3:30 p.m. Central Time for weeks 4–6. Candidates must be available for the full training schedule. The listed start date is December 7th. The role requires an active Medical Assistant Certification from a nationally accredited certifying organization. The base pay is $19.75 per hour.

Requirements

High school diploma, GED/HSED, or equivalent.
Minimum post-high-school education in a medical support field, such as Certified Medical Assistant, Licensed Practical Nurse, or Registered Nurse.
Active Medical Assistant Certification from a nationally accredited certifying organization, such as NHA, NCCT, AAMA, AMT, or NAHP.
Successful completion and ongoing annual professional development.
Previous customer service experience.
Proficiency in basic computer functions and ability to learn new software effectively.
Ability to act with a sense of urgency.
Excellent customer service, communication, and organizational skills.
Problem-solving skills.
Ability to operate standard office equipment.
Attention to detail.
Ability to multitask, prioritize appropriately, and work well individually and as part of a team.
Ability to respond positively to constructive criticism and supervisor direction.
Professional appearance and manner.
Friendly, cheerful, tactful, and polite demeanor, with compassion and care when dealing with others.
Ability to maintain confidentiality of information.
Ability to communicate in an active multi-office environment and by telephone, email, and other electronic solutions.
Ability to efficiently operate job-related office programs.
Ability to sit for large portions of the workday.
Availability to work the full six-week training schedule.

Nice To Haves

Experience with dermatology and cosmetic definitions or procedures.
Two or more years of recent medical office experience in a similar capacity.
Previous electronic medical record experience.
Typing speed of at least 40 words per minute.

Responsibilities

Schedule and coordinate patient appointments according to company protocols, procedures, and provider schedule templates when applicable.
Follow quality procedures for schedule accuracy, documentation, and quality assurance program guidelines.
Meet department KPI metrics, including quality, average handle time, unavailable time, abandonment percentages, scheduled appointments, and turnaround times.
Collaborate with Patient Access Leadership on professional development and skillsets.
Help ensure high levels of customer service from patient access staff to patients and coworkers.
Work on special projects and perform other related duties as needed.
Maintain accurate and professional documentation in patient medical records.
Develop knowledge of dermatology, diagnoses, wound care, diseases, procedures, and prescriptions.
Schedule procedures accurately according to clinician preferences, including MOHS, outside closure, excisions, ED&C, follow-ups, and recalls.