Patient Access Scheduler

AccessHealth•Richmond, TX

2d•Onsite

About The Position

The Patient Access Scheduler ensures that patients and potential patients are scheduled for services using the tools and guidelines provided. The role provides excellent customer service and manages scheduling efficiency, working closely with clinical staff and other departments to schedule appointments appropriately and in a timely manner according to patient needs. The scheduler helps build trust, comfort, and rapport with patients and potential patients.

Requirements

High school diploma or GED certificate.
Typing ability.
Bilingual in Spanish.
One year of work experience in a medical setting, or three years of customer service or receptionist experience; this experience is preferred.
Excellent customer service, verbal, written, communication, and active listening skills.
Comfort working in a fast-paced environment handling more than 50 calls per day.
Strong work ethic and ability to handle a variety of tasks.
Initiative and ability to work cooperatively to identify and implement quality improvements.
Teamwork and respect for fellow staff, team members, patients, and community partners.
Problem-solving and conflict-resolution skills when handling patient or staff complaints.
Cultural sensitivity and ability to work with diverse groups of people.
Professional and personable demeanor, and alignment with the organization's patient-care mission.
Familiarity with office machines such as computers, fax machines, and photocopiers.
Knowledge of basic math, billing, and insurance principles.
Flexibility and willingness to work alternative shifts and/or weekends and travel to multiple locations as needed.
Practice confidentiality and privacy protocols in accordance with clinic and HIPAA regulations.

Nice To Haves

One year of work experience in a medical setting, or three years of customer service or receptionist experience.

Responsibilities

Remain available for incoming calls and answer promptly, courteously, and professionally.
Manage calls and redirect conversations to achieve optimal outcomes.
Manage provider schedules to ensure appointments comply with scheduling guidelines.
Enter, verify, and update patient demographics and insurance information as needed.
Provide callers with information in accordance with clinic policies and procedures.
Communicate patient messages to clinical staff by phone note or in person for special circumstances.
Make outgoing calls to reschedule missed appointments and secure new patients.
Work with other departments and program coordinators to increase patient count and productivity.
Meet assigned call metrics and complete assigned reports.
Participate in projects and meetings and complete other tasks assigned by management.