Patient Access Specialty Scheduler

OSF HealthCare•Peoria, IL

About The Position

The Patient Access Specialty Scheduler performs standard Patient Access functions and handles complex tasks in a specialty area. The role coordinates patient appointments within the Oncology Clinic, requiring an understanding of complex treatment regimens to schedule consultations, follow-ups, infusions and chemotherapy treatments, scans, labs, imaging, and biopsies at the correct times and durations. The scheduler collaborates with physicians, nurses, patients, and other facilities to support timely, coordinated care. The position also involves understanding the revenue cycle and securing financial resources to maximize reimbursement. The scheduler provides excellent patient service and helps create a positive first impression of OSF HealthCare, while protecting confidential information and following Compliance guidelines.

Requirements

High school diploma or GED.
Two years of experience in a call center, healthcare, and/or public health setting; alternatively, an associate degree and one year of customer service relations experience.
HFMA Certified Revenue Cycle Representative (CRCR) certification within 12 months of hire.
Excellent interpersonal and communication skills.
Solid computer skills, including proficiency with Microsoft software.
Strong analytical and problem-solving skills, with attention to detail.
Knowledge of medical terminology.
Advanced knowledge of insurance and managed-care terminology, including CPT4, ICD9/10, HCPCS, and modifiers.

Nice To Haves

Experience with key OSF applications, including EPIC and MS Teams.

Responsibilities

Coordinate Oncology Clinic appointments, including consultations, follow-ups, infusions and chemotherapy treatments, scans, labs, imaging, and biopsies.
Understand complex treatment regimens to schedule appointments with the correct timing and duration.
Collaborate with physicians, nurses, patients, and other facilities to support well-coordinated, timely care.
Perform standard Patient Access functions and resolve complex specialty-area tasks with initiative and critical thinking.
Support revenue-cycle processes and secure financial resources to maximize reimbursement to the Health System.
Provide excellent patient service to patients, families, and other external patients by phone and in person.
Protect confidential information and follow Compliance guidelines, including applying the need-to-know principle.