Specialty Scheduler / Patient Services Coordinator

Symbiotic Services•Atlanta, GA

3d•Onsite

About The Position

Symbiotic Services is recruiting on behalf of a confidential specialty healthcare client in the Atlanta, Georgia area for an anticipated full-time, on-site Specialty Scheduler / Patient Services Coordinator position. The role coordinates patient appointments, specialty referrals, hospital admissions, and medical documentation requests to support efficient patient services and continuity of care. The position is pending final approval; compensation, benefits, employment terms, and other details remain subject to confirmation. The coordinator works with patients and families, healthcare providers, imaging centers, specialist offices, hospital representatives, clinical teams, and internal administrative staff. The role involves high-volume scheduling and administrative work in a fast-paced specialty healthcare practice, using electronic health record and practice management systems while maintaining patient confidentiality. Standard business hours are expected, although the specific schedule is to be confirmed.

Requirements

Previous experience in medical scheduling, patient services, referral coordination, or a related healthcare administrative role.
Experience coordinating appointments with outside healthcare providers, imaging facilities, or specialty medical offices.
Strong organizational and time management skills, including the ability to manage multiple scheduling requests and administrative responsibilities simultaneously.
Strong attention to detail and follow-through when tracking appointments, referrals, and patient documentation.
Strong written and verbal communication skills.
Ability to interact professionally and compassionately with patients, families, healthcare providers, and external medical facilities.
Ability to work efficiently in a fast-paced, high-volume healthcare environment.
Proficiency with electronic scheduling systems, medical office software, and general computer applications.
Strong problem-solving skills and ability to independently resolve routine scheduling and administrative challenges.
Ability to prioritize urgent requests while maintaining accuracy and excellent customer service.

Nice To Haves

Previous experience in oncology, hematology, transplant services, or another specialty healthcare environment.
Familiarity with complex medical scheduling and coordination of specialty care appointments.
Experience processing disability documentation, FMLA paperwork, accessible parking placard forms, and physician letters.
Experience coordinating hospital admissions and communicating with hospital scheduling departments.
Proficiency with athenahealth or comparable electronic health record and practice management systems.
Experience supporting multidisciplinary clinical teams and coordinating patient care across multiple healthcare facilities.
Familiarity with medical terminology and healthcare administrative procedures.

Responsibilities

Coordinate and schedule external radiology, diagnostic imaging, and specialty physician appointments.
Communicate with outside healthcare facilities, imaging centers, and specialist offices to arrange appointments and coordinate patient information.
Assist with hospital admission coordination by communicating with hospital representatives, clinical teams, and internal staff.
Receive, organize, and track requests for medical documentation, including disability forms, FMLA paperwork, accessible parking placard applications, and physician letters.
Route documentation requests to appropriate healthcare providers for review, completion, and authorization.
Monitor outstanding paperwork requests and follow up to support timely completion.
Communicate appointment details, scheduling updates, and documentation status to patients and families.
Maintain accurate records of appointments, referrals, admission coordination, and patient documentation requests.
Provide scheduling assistance and administrative support during periods of increased patient volume.
Collaborate with scheduling, front office, clinical, and administrative teams to support efficient daily operations.
Respond professionally and compassionately to patient inquiries about appointments, referrals, and administrative requests.
Identify and take appropriate action to resolve scheduling conflicts, incomplete documentation, and coordination challenges.
Use electronic health record and practice management systems to document patient interactions and scheduling activities.
Maintain patient confidentiality and comply with applicable healthcare privacy requirements.