Patient Services / Medical Scheduler
About The Position
Vanguard Skin Specialists is hiring a Patient Services Representative for its busy, multi-specialty dermatology and plastic surgery practice. The role focuses on high-volume telephone scheduling and patient communication; it is not a front office or receptionist position. The representative schedules patients electronically for multiple providers and specialties, handles patient and physician requests by phone, prepares patient files, and completes other phone-related administrative tasks. Success requires managing many tasks efficiently, maintaining exceptional accuracy and attention to detail, and communicating with patients compassionately and with integrity. The position is full-time, Monday through Friday during business hours, and based at the headquarters office in Colorado Springs. After training is completed, the schedule includes a hybrid arrangement. Vanguard provides training and regular performance feedback, with quarterly reviews during the first year and opportunities for compensation increases. The practice promotes from within and offers opportunities for growth and advancement. Employment offers are contingent on successful completion of pre-employment screening.
Requirements
- Minimum typing speed of 50 words per minute.
- Excellent verbal and written communication skills.
- Proven ability to work well on a team and deliver excellence.
- Commitment to excellence and alignment with Vanguard Skin Specialists’ values and mission.
- Ability to manage a high volume of calls and maintain exceptional organization and attention to detail.
Nice To Haves
- Customer service experience.
Responsibilities
- Schedule patients by phone using electronic scheduling for a multi-provider, multi-specialty medical practice.
- Manage a high volume of inbound and outbound calls.
- Assist with patient and physician requests over the phone.
- Prepare patient files.
- Complete other phone-related administrative tasks.
- Communicate with patients compassionately and with integrity.
- Maintain efficiency, accuracy, and attention to detail while handling multiple tasks.
Benefits
- Paid time off.
- Medical benefits, with the practice covering a portion of the premium.
- Vision benefits.
- Dental benefits.
- 401(k).
- Graduate school stipend.
- Bereavement pay.
- Paid maternity and bonding leave.
- Employee discounts on products and aesthetic services.
- Eligibility for overtime.
- Regular performance reviews and opportunities for compensation increases.
- Opportunities for growth and advancement through promotion from within.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
