Specialty Scheduler / Patient Services Coordinator

Symbiotic Services•Sandy Springs, GA

4d•Onsite

About The Position

Symbiotic Services, LLC is recruiting on behalf of a confidential specialty healthcare client for an anticipated full-time, on-site Specialty Scheduler / Patient Services Coordinator position in the Atlanta, Georgia area. The position is pending final approval. The coordinator supports continuity of care by arranging patient appointments, specialty referrals, hospital admissions, and medical documentation requests. The role involves frequent communication with patients and families, healthcare providers, hospitals, imaging centers, specialist offices, and internal teams in a fast-paced, high-volume practice environment. The successful candidate is organized, compassionate, detail-oriented, adaptable, and able to manage multiple requests while ensuring accurate records and timely follow-up. The position uses electronic health record and practice management systems and requires maintaining patient confidentiality and complying with applicable healthcare privacy requirements. It is on-site during standard business hours; the specific schedule is to be confirmed. Compensation, employment terms, benefits, and other details are subject to confirmation, with benefits details to be provided during recruitment.

Requirements

Previous experience in medical scheduling, patient services, referral coordination, or a related healthcare administrative role.
Experience coordinating appointments with outside healthcare providers, imaging facilities, or specialty medical offices.
Strong organizational and time management skills, including the ability to manage multiple scheduling requests and administrative responsibilities simultaneously.
Strong attention to detail and follow-through in tracking appointments, referrals, and patient documentation.
Strong written and verbal communication skills.
Ability to interact professionally and compassionately with patients, families, healthcare providers, and external medical facilities.
Ability to work efficiently in a fast-paced, high-volume healthcare environment.
Proficiency with electronic scheduling systems, medical office software, and general computer applications.
Strong problem-solving skills and ability to independently resolve routine scheduling and administrative challenges.
Ability to prioritize urgent requests while maintaining accuracy and excellent customer service.

Nice To Haves

Previous experience in oncology, hematology, transplant services, or another specialty healthcare environment.
Familiarity with complex medical scheduling and coordination of specialty care appointments.
Experience processing disability documentation, FMLA paperwork, accessible parking placard forms, and physician letters.
Experience coordinating hospital admissions and communicating with hospital scheduling departments.
Proficiency with athenahealth or comparable electronic health record (EHR) and practice management systems.
Experience supporting multidisciplinary clinical teams and coordinating patient care across multiple healthcare facilities.
Familiarity with medical terminology and healthcare administrative procedures.

Responsibilities

Coordinate and schedule external radiology, diagnostic imaging, and specialty physician appointments.
Communicate with outside healthcare facilities, imaging centers, and specialist offices to arrange appointments and coordinate patient information.
Assist with hospital admission coordination by communicating with hospital representatives, clinical teams, and internal staff.
Receive, organize, and track patient requests for medical documentation, including disability forms, FMLA paperwork, accessible parking placard applications, and physician letters.
Route documentation requests to healthcare providers for review, completion, and authorization.
Monitor outstanding paperwork requests and follow up to support timely completion.
Communicate appointment details, scheduling updates, and documentation status to patients and families.
Maintain accurate records of appointments, referrals, admission coordination, and patient documentation requests.
Provide scheduling assistance and administrative support during periods of increased patient volume.
Collaborate with scheduling, front office, clinical, and administrative teams to support efficient daily operations.
Respond professionally and compassionately to patient inquiries about appointments, referrals, and administrative requests.
Identify and take appropriate action to resolve scheduling conflicts, incomplete documentation, and coordination challenges.
Use electronic health record (EHR) and practice management systems to document patient interactions and scheduling activities.
Maintain patient confidentiality and comply with applicable healthcare privacy requirements.