Patient Services / Medical Scheduler
About The Position
Vanguard Skin Specialists is hiring a Patient Services Representative for its busy, multi-specialty dermatology and plastic surgery practice. This is a phone-focused administrative role, not a front office or receptionist position. The representative schedules patients electronically for multiple providers and specialties, handles a high volume of inbound and outbound calls, responds to patient and doctor requests, prepares patient files, and performs other phone-related administrative tasks. The role requires careful organization, accuracy, compassionate communication, and the ability to maintain efficiency while managing competing tasks. The position is based at the practice’s headquarters in Colorado Springs. It begins onsite and includes a hybrid schedule after training is completed. The practice does not require prior experience and provides training, but expects a strong commitment to excellence, teamwork, and its mission. The role offers opportunities for feedback, professional development, and advancement, including promotion from within. This is a full-time position during business hours, Monday through Friday. Compensation is $19–$21 per hour, based on experience, with overtime eligibility. Employment offers are contingent on successful pre-employment screening.
Requirements
- Minimum typing speed of 50 words per minute.
- Excellent verbal and written communication skills.
- Demonstrated ability to work well on teams and deliver excellence.
- Strong attention to detail and accuracy.
- Commitment to Vanguard Skin Specialists’ values and mission.
- Ability to remain stationary for 90% of the work time and occasionally move around the office to access equipment and files.
- Ability to operate a computer and office machinery such as a calculator, printer, copier, scanner, or fax machine.
- Ability to communicate accurately, effectively, and frequently.
- Ability to identify color on the computer and in software.
Nice To Haves
- Customer service experience.
Responsibilities
- Schedule patients by phone using electronic scheduling for a multi-provider, multi-specialty medical practice.
- Manage a high volume of inbound and outbound calls.
- Assist with patient and doctor requests over the phone.
- Prepare patient files.
- Complete other phone-related administrative tasks.
- Communicate with patients compassionately and with integrity.
- Maintain accuracy and attention to detail while managing a busy workload.
Benefits
- Paid time off
- Medical benefits with a portion of the premium covered by the practice
- Vision insurance
- Dental insurance
- 401(k)
- Graduate school stipend
- Bereavement pay
- Paid maternity and bonding leave
- Employee discounts on products and aesthetic services
- Eligibility for overtime
- Quarterly reviews during the first year with the opportunity for compensation increases
- Professional development and opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
