Patient Scheduler

Tidelands Health • Georgetown, SC

1d

About The Position

The Patient Scheduler III schedules patient appointments for designated areas according to Tidelands Health protocols and provides courteous, professional, and efficient service to patients and providers. The role accurately completes patient registration, including collecting co-payments and demographic information. It schedules complex and specialized procedures, such as surgery, interventional radiology, and recurring services, and coordinates multiple resources for patient services. The position performs common tasks and responsibilities under general supervision at the full level of proficiency expected of employees.

The scheduler ensures patients receive the information they need to arrive on time and prepared for procedures, and that the hospital receives the information required to bill for services. The role also supports departmental administration, including handling mail and correspondence. The job description identifies the physical demand as light.

Requirements

• High school diploma or equivalent.
• At least three years of related customer-facing healthcare experience.
• At least one year of experience scheduling or preregistering patients.
• Ability to interact successfully with the public.
• Ability to perform effectively despite sudden deadlines and changing priorities, while maintaining composure in high-stress situations.
• Strong interpersonal skills for interacting with patients, patients’ families and visitors, and clinical staff.
• Ability to work accurately with meticulous attention to detail.
• Ability to use initiative and judgment and to identify, analyze, and solve problems.

Nice To Haves

• Associate's degree or completion of a medical terminology course.
• Two years of experience demonstrating proficiency in scheduling or preregistering patients within basic services.

Responsibilities

• Ensure patients have the information needed to arrive on time and prepared for procedures, and ensure the hospital has the information required to bill for its services.
• Receive procedure scheduling requests from physician offices and patients, and schedule procedures according to department availability.
• Provide accurate appointment schedule information so departments can view and print daily schedules, and maintain communication with hospital departments about schedule changes.
• Complete patient registration accurately, including collecting co-payments and patient demographic information.
• Schedule complex and specialized procedures, including surgery, interventional radiology, and recurring services, and coordinate multiple resources for patient services.
• Perform assigned administrative support duties, including opening, sorting, and distributing mail and correspondence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED