Patient Scheduler

Cancer Center of South Florida PLLC•West Palm Beach, FL

About The Position

The Patient Scheduler manages incoming and outgoing calls to efficiently schedule appointments for an assigned patient population. The role also performs receptionist duties, clerical support, record-keeping, and other administrative functions to support patient access and quality care in an outpatient medical setting.

Requirements

High school diploma or equivalent required.
Knowledge of patient registration procedures, insurance verification, and healthcare billing practices.
Familiarity with electronic medical records (EPIC) systems and medical terminology.
Understanding of HIPAA regulations and best practices for maintaining patient confidentiality and data accuracy.

Nice To Haves

One to two years of experience in a healthcare or medical office setting.
Experience with electronic medical records (EMR) systems, such as Epic.
Prior experience in patient registration, insurance verification, or front office administrative work in a clinical environment.

Responsibilities

Register, schedule, and reschedule appointments for the assigned patient population, ensuring timely and accurate scheduling of clinic visits.
Manage and coordinate patient referrals to other healthcare providers and services.
Confirm scheduled clinic appointments daily to ensure accuracy and prevent scheduling conflicts.
Order, prepare, and generate medical records for patient visits, maintaining accurate and up-to-date records.
Receive, screen, and coordinate telephone calls from healthcare providers and assist with inquiries and scheduling requests.
Maintain and update provider contact details, including addresses and phone numbers.
Receive and review incoming correspondence and forward it to appropriate staff.
Enter and update patient information, appointment details, special instructions, and jurisdiction data in the system daily.
Perform administrative duties including answering and making calls, faxing, filing confidential documents, and using basic internet and email functions.
Perform other administrative, scheduling, and patient access-related duties as assigned, including handling cancellations, assisting with special projects, and coordinating with billing and insurance departments.