Patient Access Scheduler

Sheridan Memorial Hospital • Sheridan, WY

5d

About The Position

The Patient Access Scheduler supports the smooth operation and flow of calls handled within the scheduling area. The role includes pre-registration, scheduling, gathering accurate demographic information, providing exam preparations, and collecting appropriate authorizations courteously and efficiently. Additional duties support customer service, patient flow, and efficient staff utilization.

The scheduler uses strong customer service skills when working with patients, family members, physicians, and staff. Work may take place in clinical settings with in-person interactions or in centralized scheduling and registration areas, including call environments. Sheridan Memorial Hospital emphasizes service excellence and kindness, and expects employees to carry out their work in alignment with its mission and values.

Requirements

• High school graduate or equivalent.
• At least six months of customer service experience.
• Pre-employment drug and alcohol screening is required.
• Possible exposure to blood or body fluids, infectious disease, hazardous waste, odorous chemicals, specimens, and latex products; use of personal protective equipment may be required.

Nice To Haves

• At least six months of healthcare scheduling experience.
• Knowledge of CPT, HCPCS, and ICD-10 codes.
• A medical terminology course.
• Keyboarding, filing, and office procedure classes and/or experience.

Responsibilities

• Gather demographic and clinical information through patient interviews and other sources, enter it into the appropriate database, and obtain information and signatures required for scheduling and registration.
• Find appropriate resources to resolve questions about the type, date, or location of prescribed procedures.
• Use courteous, professional telephone techniques and interpersonal skills to build and maintain rapport with patients, physicians, and hospital staff.
• Schedule procedures to make efficient use of patients’ time and clinical resources.
• Conduct activities in accordance with the hospital’s mission and values, regulatory requirements, payer requirements, HIPAA privacy and security requirements, revenue cycle procedures, and hospital policies.
• Perform financial clearance processes, including eligibility and insurance verification, while providing excellent customer service.
• Assist with coordination of insurance pre-certification and authorization activities.
• Counsel patients or their representatives about pre-service requirements and instructions.
• Help maintain a professional atmosphere for patients, family members, and staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED