Patient Access Scheduler (REMOTE)
Fairview Health Services•Minneapolis, MN
•Remote
About The Position
The Patient Access Scheduler works in the Access Navigation Center (ANC), an inbound, fast-paced, high-volume call center averaging 6,000 calls per day. The center supports multiple adult and pediatric specialties, including Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, and Women’s Health. As a first point of contact, the scheduler helps connect patients with the care they need. The position is remote and requires a full month of uninterrupted training.
Requirements
- At least 1 year of customer service experience in healthcare or a professional service industry.
- Ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints with patience and professionalism.
- Strong telephone management, organization, and prioritization skills.
- Availability for a full month of uninterrupted training.
Responsibilities
- Use technology proficiently to identify and meet patient appointment scheduling needs.
- Coordinate all aspects of patient scheduling according to protocols.
- Notify callers of appointment scheduling changes.
- Acquire demographic and insurance information for new patients and verify it for returning patients.
- Determine when a conversation should be escalated to triage or a manager.
- Provide pre-appointment instructions to patients during calls.
- Respond to, answer, and advise patients about questions or concerns.
Benefits
- Medical insurance
- Dental insurance
- Vision plans
- Life insurance
- Short-term and long-term disability insurance
- PTO
- Sick and Safe Time
- Tuition reimbursement
- Retirement benefits
- Early access to earned wages
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
